Connection timeout from Win 10 to Ubuntu

[Ruonan]

Dear all,

Please could you give me some advice on this error?

I am trying to use Win10 laptop to remote control a Ubuntu 18.04.5 LTS desktop PC. I installed NoMachine 7.0.209 on Win10 laptop, then installed NoMachine for Linux TAR.GZ x86_64 on Ubuntu desktop PC (GNOME 3.28.2).

When I input the IP and Port of Ubuntu on Win10, click Connect, then an error “connection timeout” occurred. But I don’t know what caused this problem.

Please find attached the related screenshots. Thank you very much in advance!

Best regards,

Ruonan

Attachments:

1. 

   error-connection-timeout.png
   

2. 

   connect-from-win10-to-ubuntu.png
   

3. 

   nomachine-on-win10.png
   

4. 

   nomachine-on-ubuntu.png
   

[kroy]

If you trying connect over internet you need configure port forwarding or enable UPnP. Please refer to: https://www.nomachine.com/AR10R01099

[Author]

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