Connection timeout keep occurring

[btb13169]

Hi everyone,

I have been using NoMachine for around a year now between my PC (Windows) and my work computer (Linux) without any issue.

Recently though I keep getting the following error:

“A connection timeout has occurred while trying to connect to [my work computer] on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.”

I contacted my works IT guy and he solved the problem (by resetting the kernel on my computer) but it keeps happening everyday and he says he isn’t sure why it keeps locking up but he seems to solve it every time I email him. I would rather know how to fix it on my end for good.

I have attached the service log from the most recent error.

Any help would be greatly appreciated.

 

Thanks,

Hannah

 

PS I have updated to the latest version of NoMachine (free version).

 

[Britgirl]

What’s the Linux distribution and version? I take it you are connecting to a computer with the free version installed? Please try submitting the file, which failed to attach, to forum[at]nomachine[dot]com.

[btb13169]

The log is below

 

4504 4796 11:32:34 198.056 Main: Creating the client session.
4504 4796 11:32:34 198.056 ClientSession: Initializing session at 0x034628e8.
4504 4796 11:32:37 078.679 ClientSession: Initialized session at 0x034628e8.
4504 4796 11:32:37 119.676 Main: Entering the GUI event loop.
Info: Slave server running with pid 2220.
Info: Listening to slave connections on port 27332.
4504 4796 11:32:40 870.842 ClientSession: Starting session at 0x034628e8.
4504 4796 11:32:40 902.090 ClientSession: Going to start session ‘[]’.
4504 4796 11:32:40 948.963 Connection: Initializing connection at 0x05728140.
4504 4796 11:32:40 948.963 Connection: Initialized connection at 0x05728140.
4504 4796 11:32:40 948.963 Connection: Starting connection at 0x05728140.
4504 4796 11:32:40 948.963 ClientDaemonConnector: Starting a new connection to host []’ on port ‘4000’.
4504 4796 11:32:40 964.586 Connection: Started connection at 0x05728140.
4504 4796 11:32:41 011.459 ClientSession: Started session at 0x034628e8.
4504 7440 11:32:41 152.077 ClientUpnp: WARNING! Mapping of port ‘4938’ failed after ‘4064’ ms.
4504 7924 11:32:42 096.653 Io/Io: WARNING! Can’t resolve IPv6 host ‘[]’.
4504 7924 11:32:42 096.653 Io/Io: WARNING! Error is 11001, ‘Host not found’.
4504 7440 11:32:45 204.561 ClientUpnp: WARNING! Mapping of port ‘4938’ failed after ‘4052’ ms.
4504 4796 11:33:11 023.834 Connection: Connection at 0x05728140 failed.
4504 4796 11:33:11 023.834 ClientSession: Runnable at 0x05728140 caused the session at 0x034628e8 to fail.
4504 4796 11:33:11 023.834 ClientSession: Failing reason is ‘A connection timeout has occurred while trying to connect to ‘holm.mathstat.strath.ac.uk’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.
4504 4796 11:33:11 101.958 ClientSession: Stopping session at 0x034628e8.
4504 4796 11:33:11 164.450 Connection: Stopping connection at 0x05728140.
4504 4796 11:33:11 164.450 ClientDaemonConnector: Stopping the current connection.
Info: Slave server running with pid 7904.
4504 4796 11:33:11 164.450 Connection: Stopped connection at 0x05728140.
Info: Listening to slave connections on port 43026.
4504 4796 11:33:11 211.324 ClientSession: Stopped session at 0x034628e8.

[Britgirl]

What’s the Linux distribution and version? I take it you are connecting to a computer with the free version installed?

[Author]

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