Forum / NoMachine Terminal Server Products / Custom-Session connection to the server was lost
- This topic has 13 replies, 3 voices, and was last updated 9 years, 2 months ago by Anonymous.
January 7, 2014 at 13:20 #1555AnonymousInactive
We are evaluating nomachine-terminal-server. Actual we are running version 4.0.369_2. The problem descriped in the ticket https://www.nomachine.com/TR10K03974 should be resolved in this version but it already occurs.
We use gnome-terminal as custom-session. Connection is via port 22 and ssh. Running the command in a virtual desktop works but that is a no go for us.
Best regardsJanuary 16, 2014 at 15:46 #1730
Can you tell us what Linux distribution and version you are using on the server side. What OS on the client side? Steps to reproduce.January 20, 2014 at 09:59 #1751AnonymousInactive
Server side: Red Hat Enterprise Linux Server 6.5 (x86_64, Kernel 2.6.32-431.3.1.el6.x86_64)
Client side: Windows 7 SP1 64Bit
Steps to reproduce:
- Connect to nx-server via nomachine client
- Choose <New virtual desktop or custom session>
- Choose “Create a new custom session”
- Use gmome-terminal in the “Run the following command” (Options: “Run the command in a floating window”)
- Click connect
- Error: “The connection with the server was lost. Error is 134: Protocol error.”
Logfiles from clientside are attached.January 23, 2014 at 10:50 #1828
We aren’t able to reproduce it. Can you submit the server side logs, please?January 30, 2014 at 13:12 #2038AnonymousInactive
Did a complete shutdown of nxserver, deleted all logfiles, restart nx and tried to log in via client. This are the entries in the nxserver.log:
12:43:25:471.472 NXSERVER-4.0.369 User ‘xxxxx’ logged in from ‘172.20.9.73’.
12:43:37:808.262 NXNODE-4.0.369 ERROR: NXPL::NXSelect(22,7) exited with error ‘Interrupted system call’.
12:43:38:161.178 NXNODE-4.0.369 ERROR: Audio cleanup: cannot remove audio directory ‘/usr/users/MSummer/.nx/C-adzh-srlt-en12.intern.cube.ch-1001-FA1485A3E35B6350ADEC8CD271A7E3E0/audio’: Directory not empty
12:43:38:992.236 NXNODE-4.0.369 ERROR: session monitor: cleaning session files: cannot remove dir ‘/usr/users/MSummer/.nx/C-adzh-srlt-en12.intern.cube.ch-1001-FA1485A3E35B6350ADEC8CD271A7E3E0/audio’: Directory not empty
12:43:38:992.605 NXNODE-4.0.369 ERROR: session monitor: cleaning session files: cannot remove dir ‘/usr/users/xxxx/.nx/C-adzh-srlt-en12.intern.cube.ch-1001-FA1485A3E35B6350ADEC8CD271A7E3E0/scripts’: Directory not empty
12:43:38:992.763 NXNODE-4.0.369 ERROR: session monitor: cleaning session files: cannot remove dir ‘/usr/users/xxxx/.nx/C-adzh-srlt-en12.intern.cube.ch-1001-FA1485A3E35B6350ADEC8CD271A7E3E0’: Directory not empty
12:43:39:006.188 NXSERVER-4.0.369 User ‘xxxxxx’ from ‘172.20.9.73’ logged out.
The other logfiles are empty.February 3, 2014 at 12:26 #2096AnonymousInactive
Did a clean OS installation an then installed nomachine-terminal-server-evaluation_4.0.370_2_x86_64.rpm. Same behavior when try to create a custom session.February 3, 2014 at 12:26 #2097AnonymousInactive
If you want, we can give you our kvm-image to reproduce the error.February 3, 2014 at 15:57 #2107
That would be very helpful. Can you send us details? Contact us at isses[at]nomachine.com so that any sensitive data is not published on the forums.March 4, 2014 at 15:37 #2632AnonymousInactive
Sorry for the late replay. We have uploaded the complete kvm-image to our download-portal. Could you please give me an mailadress to wich i can send informations about the download? The isses[at]nomachine.com is:
Recipient address rejected: User unknown in local recipient table
beduineMarch 4, 2014 at 15:39 #2635
My fault, there was a typo in the email address: issues[at]nomachine.com. Sorry. Send them again.March 4, 2014 at 18:03 #2636HPCAdminParticipant
Hello from HPC Laboratuaries in Turkey
We are evaluating your product and everything was fine until we got this error today.
Our env. is Windows 7.1 SP1 and CentOS 6.4 Kernel 2.6.32-431.5.1.el6.x86_64March 25, 2014 at 17:18 #2784AnonymousInactive
We switched from ssh to NX-protocol (port 4000) but it is not possible to open a custom session. Always the same error.
regardsMarch 25, 2014 at 17:19 #2773AnonymousInactive
Did a clean install of nomachine-terminal-server-evaluation_4.1.29_6_x86_64.rpm and updated my Windows-Client to the newest version. Problem already exists. For us, this is a killer-bug.March 31, 2014 at 08:08 #2843AnonymousInactive
The solution was to open port 4777 in our firewall-setup. This port is also needed when connecting via ssh.
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