Encryptor context not received error

[VeronicS]

Hello,
I installed NoMachine Free on a headless Rocky 8 server and I am trying to connect from a Windows 11 Client. On the client I get stucked on the loading page and I never get to the login. No error comes up on the client log, while I have errors on the server log file:
NXSERVER WARNING! libnxh::NXEncryptorGetContext timeout 120 seconds reached.
NXSERVER ERROR! Server: Encryptor context not received.
Looking into the log file, I find errors related to Redis like:
NXSERVER NXRedis: no value for command smembers saved in database.
NXSERVER NXRedis: no value for command evalsha saved in database.
While trying to debug I connected from the server (used as client too) to the server itself and this is the only case where I could establish a successful connection.

Do you have any idea on how to solve this?

[Britgirl]

Hi,would you able to send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. It’s important to enable debug, reproduce the error, then zip up the logs.

Also the player logs would be useful as well. (instructions are in the same document)

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Author]

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