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I have a client that bought 2 mac mini m2 running Ventura 13.3 . When trying to connect to those two machines we are able to connect but then it disconnects quickly and we get the following error: The session was terminated because the ndx service has been shutdown or rebooted. Some guidance would be appreciated: We are able to connect to other computers without an issue but when it comes to the two new ones is a no go.
-We have the latest version installed- Could this be a bug?
Info from log NXD LOG below:
Info: Listening for connections on any interface on port 4000.
Info: Accepting connections from any host with encryption enabled.
Info: Listening for UDP packets on port 4000.
Info: Connection from 10.0.8.8 port 57037 accepted on Wed Aug 9 14:37:29 2023.
Info: Connection from 10.0.8.8 port 57037 process 7837 started on Wed Aug 9 14:37:29 2023.
7835 5891 2023-08-09 14:37:31 364.845 DaemonUdpRelay/DaemonUdpRelay: WARNING! Write to OUT#6 failed.
7835 5891 2023-08-09 14:37:31 364.956 DaemonUdpRelay/DaemonUdpRelay: WARNING! Error is 64 ‘Host is down’.
7835 259 2023-08-09 14:37:31 365.096 DaemonServerApplication/DaemonServerApplication: ERROR! Listening failed on port 4000 UDP.
7835 259 2023-08-09 14:37:31 365.141 DaemonServerApplication/DaemonServerApplication: ERROR! Error is 64, ‘Host is down’.
Hi, you can try disabling UDP as a workaround:
– go the Player -> Machines panel
– enter ‘edit’ of the connection
– go to the Configuration panel
– Uncheck option ‘Use UDP communication for multimedia data’Does this help?
We’ve now opened a Trouble Report for this issue. You can monitor its status here: https://kb.nomachine.com/TR08U10980
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