Hardware encoder not working on Linux

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  • April 15, 2024 at 16:08 #47769
    taiziccf
    Participant

    using from opt i get this

    libva info: VA-API version 1.19.0

    libva info: User environment variable requested driver ‘iHD’

    libva info: Trying to open /opt/intel/mediasdk/lib64/iHD_drv_video.so

    libva info: Found init function __vaDriverInit_1_18

    libva info: va_openDriver() returns 0

    2799 3133 2024-04-14 21:37:55 922.019 QuickSync/QuickSync: WARNING! Failed to set display handle. Error is -17: Device operation failure.

    Info: Using H.264 software encoder.

     

    using from /usr i get this

    libva info: VA-API version 1.19.0

    libva info: User environment variable requested driver ‘iHD’

    libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    libva info: va_openDriver() returns -1

    4092 4751 2024-04-15 23:07:32 975.026 QsLibraries/QsLibraries: WARNING! Failed to initialize display for device /dev/dri/renderD128 with error -1.

    libva info: VA-API version 1.19.0

    libva info: User environment variable requested driver ‘iHD’

    libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    libva info: va_openDriver() returns -1

    4092 4751 2024-04-15 23:07:32 977.102 QsLibraries/QsLibraries: WARNING! Failed to initialize display for device /dev/dri/card0 with error -1.

    Info: Using H.264 software encoder.

    April 15, 2024 at 16:12 #47770
    taiziccf
    Participant

    Anyway both file is identical but I don’t understand why the error message is different, i guess we are close to the answer?

    chchia@ubuntu:/opt/intel/mediasdk/lib64$ sha256sum iHD_drv_video.so

    52d7749266442efef206d457016fa880fd903eb7bd1e9e4da3db2319efc4be3d  iHD_drv_video.so

    chchia@ubuntu:/opt/intel/mediasdk/lib64$ sha256sum /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    52d7749266442efef206d457016fa880fd903eb7bd1e9e4da3db2319efc4be3d  /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    April 15, 2024 at 18:00 #47775
    Britgirl
    Keymaster

    We’re doing some tests in our lab and we’ll let you know.

    April 16, 2024 at 08:16 #47782
    taiziccf
    Participant

    Thanks, looking forward for some solution.

    April 16, 2024 at 10:31 #47784
    Britgirl
    Keymaster

    Can you give us the output of lspci?

    April 16, 2024 at 11:47 #47786
    taiziccf
    Participant

    lcpci

     

    00:00.0 Host bridge: Intel Corporation 82G33/G31/P35/P31 Express DRAM Controller

    00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)

    00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)

    00:1a.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)

    00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)

    00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)

    00:1c.0 PCI bridge: Red Hat, Inc. QEMU PCIe Root port

    00:1c.1 PCI bridge: Red Hat, Inc. QEMU PCIe Root port

    00:1c.2 PCI bridge: Red Hat, Inc. QEMU PCIe Root port

    00:1c.3 PCI bridge: Red Hat, Inc. QEMU PCIe Root port

    00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)

    00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)

    00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)

    00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)

    00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 92)

    00:1f.0 ISA bridge: Intel Corporation 82801IB (ICH9) LPC Interface Controller (rev 02)

    00:1f.2 SATA controller: Intel Corporation 82801IR/IO/IH (ICH9R/DO/DH) 6 port SATA Controller [AHCI mode] (rev 02)

    00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 02)

    01:00.0 VGA compatible controller: Intel Corporation Alder Lake-S GT1 [UHD Graphics 730] (rev 0c)

    02:00.0 Audio device: Intel Corporation Alder Lake-S HD Audio Controller (rev 11)

    05:01.0 PCI bridge: Red Hat, Inc. QEMU PCI-PCI bridge

    05:02.0 PCI bridge: Red Hat, Inc. QEMU PCI-PCI bridge

    05:03.0 PCI bridge: Red Hat, Inc. QEMU PCI-PCI bridge

    05:04.0 PCI bridge: Red Hat, Inc. QEMU PCI-PCI bridge

    06:0a.0 SCSI storage controller: Red Hat, Inc. Virtio block device

    06:12.0 Ethernet controller: Red Hat, Inc. Virtio network device

    07:1b.0 USB controller: Red Hat, Inc. QEMU XHCI Host Controller (rev 01)

     

     

     

    April 16, 2024 at 11:48 #47787
    taiziccf
    Participant

    lspci -nnk related to VGA only

    01:00.0 VGA compatible controller [0300]: Intel Corporation Alder Lake-S GT1 [UHD Graphics 730] [8086:4692] (rev 0c)

    Subsystem: Micro-Star International Co., Ltd. [MSI] Alder Lake-S GT1 [UHD Graphics 730] [1462:7d42]

    Kernel driver in use: i915

    Kernel modules: i915, xe

     

    April 16, 2024 at 11:59 #47788
    taiziccf
    Participant

    lspci -nnkv

    01:00.0 VGA compatible controller [0300]: Intel Corporation Alder Lake-S GT1 [UHD Graphics 730] [8086:4692] (rev 0c) (prog-if 00 [VGA controller])

    Subsystem: Micro-Star International Co., Ltd. [MSI] Alder Lake-S GT1 [UHD Graphics 730] [1462:7d42]

    Physical Slot: 0

    Flags: bus master, fast devsel, latency 0, IRQ 58

    Memory at 80000000 (64-bit, non-prefetchable) [size=16M]

    Memory at 7000000000 (64-bit, prefetchable) [size=256M]

    I/O ports at 7000 [size=64]

    Expansion ROM at <ignored> [disabled]

    Capabilities: [40] Vendor Specific Information: Len=0c <?>

    Capabilities: [70] Express Endpoint, MSI 00

    Capabilities: [ac] MSI: Enable+ Count=1/1 Maskable+ 64bit-

    Capabilities: [d0] Power Management version 2

    Capabilities: [100] Null

    Capabilities: [200] Address Translation Service (ATS)

    Capabilities: [300] Page Request Interface (PRI)

    Kernel driver in use: i915

    Kernel modules: i915, xe

     

    April 17, 2024 at 13:03 #47811
    taiziccf
    Participant

    Hi, just to follow up is there any progress? thanks.

    April 17, 2024 at 15:35 #47813
    Britgirl
    Keymaster

    We’re analyzing the information you provided to us, so thank you, and now it’s a question of replicating the environment and reproducing the exact same errors. We’ll update the topic as soon as we can.

    April 22, 2024 at 09:20 #47891
    taiziccf
    Participant

    hi, just to check if there any potential update for this? thanks.

    April 22, 2024 at 15:03 #47901
    Britgirl
    Keymaster

    We’re still trying to reproduce it.

    Can you give us the output of export LIBVA_DRIVER_NAME=iHD ; for DEVICE in /dev/dri/* ; do echo -e "Device: $DEVICE" && vainfo --display drm --device $DEVICE ; done in the meantime?

    April 22, 2024 at 16:39 #47902
    taiziccf
    Participant

    here the output, thanks.

    export LIBVA_DRIVER_NAME=iHD ; for DEVICE in /dev/dri/* ; do echo -e “Device: $DEVICE” && vainfo –display drm –device $DEVICE ; done

    Device: /dev/dri/by-path

    Failed to open the given device!

    Device: /dev/dri/card0

    libva info: VA-API version 1.19.0

    libva info: User environment variable requested driver ‘iHD’

    libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    libva info: Found init function __vaDriverInit_1_18

    libva info: va_openDriver() returns 0

    vainfo: VA-API version: 1.19 (libva 2.12.0)

    vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics – 23.2.3 ()

    vainfo: Supported profile and entrypoints

    VAProfileNone                   : VAEntrypointVideoProc

    VAProfileNone                   : VAEntrypointStats

    VAProfileMPEG2Simple            : VAEntrypointVLD

    VAProfileMPEG2Simple            : VAEntrypointEncSlice

    VAProfileMPEG2Main              : VAEntrypointVLD

    VAProfileMPEG2Main              : VAEntrypointEncSlice

    VAProfileH264Main               : VAEntrypointVLD

    VAProfileH264Main               : VAEntrypointEncSlice

    VAProfileH264Main               : VAEntrypointFEI

    VAProfileH264Main               : VAEntrypointEncSliceLP

    VAProfileH264High               : VAEntrypointVLD

    VAProfileH264High               : VAEntrypointEncSlice

    VAProfileH264High               : VAEntrypointFEI

    VAProfileH264High               : VAEntrypointEncSliceLP

    VAProfileVC1Simple              : VAEntrypointVLD

    VAProfileVC1Main                : VAEntrypointVLD

    VAProfileVC1Advanced            : VAEntrypointVLD

    VAProfileJPEGBaseline           : VAEntrypointVLD

    VAProfileJPEGBaseline           : VAEntrypointEncPicture

    VAProfileH264ConstrainedBaseline: VAEntrypointVLD

    VAProfileH264ConstrainedBaseline: VAEntrypointEncSlice

    VAProfileH264ConstrainedBaseline: VAEntrypointFEI

    VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP

    VAProfileHEVCMain               : VAEntrypointVLD

    VAProfileHEVCMain               : VAEntrypointEncSlice

    VAProfileHEVCMain               : VAEntrypointFEI

    VAProfileHEVCMain               : VAEntrypointEncSliceLP

    VAProfileHEVCMain10             : VAEntrypointVLD

    VAProfileHEVCMain10             : VAEntrypointEncSlice

    VAProfileHEVCMain10             : VAEntrypointEncSliceLP

    VAProfileVP9Profile0            : VAEntrypointVLD

    VAProfileVP9Profile0            : VAEntrypointEncSliceLP

    VAProfileVP9Profile1            : VAEntrypointVLD

    VAProfileVP9Profile1            : VAEntrypointEncSliceLP

    VAProfileVP9Profile2            : VAEntrypointVLD

    VAProfileVP9Profile2            : VAEntrypointEncSliceLP

    VAProfileVP9Profile3            : VAEntrypointVLD

    VAProfileVP9Profile3            : VAEntrypointEncSliceLP

    VAProfileHEVCMain12             : VAEntrypointVLD

    VAProfileHEVCMain12             : VAEntrypointEncSlice

    VAProfileHEVCMain422_10         : VAEntrypointVLD

    VAProfileHEVCMain422_10         : VAEntrypointEncSlice

    VAProfileHEVCMain422_12         : VAEntrypointVLD

    VAProfileHEVCMain422_12         : VAEntrypointEncSlice

    VAProfileHEVCMain444            : VAEntrypointVLD

    VAProfileHEVCMain444            : VAEntrypointEncSliceLP

    VAProfileHEVCMain444_10         : VAEntrypointVLD

    VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP

    VAProfileHEVCMain444_12         : VAEntrypointVLD

    VAProfileHEVCSccMain            : VAEntrypointVLD

    VAProfileHEVCSccMain            : VAEntrypointEncSliceLP

    VAProfileHEVCSccMain10          : VAEntrypointVLD

    VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP

    VAProfileHEVCSccMain444         : VAEntrypointVLD

    VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP

    VAProfileAV1Profile0            : VAEntrypointVLD

    VAProfileHEVCSccMain444_10      : VAEntrypointVLD

    VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

    Device: /dev/dri/renderD128

    libva info: VA-API version 1.19.0

    libva info: User environment variable requested driver ‘iHD’

    libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so

    libva info: Found init function __vaDriverInit_1_18

    libva info: va_openDriver() returns 0

    vainfo: VA-API version: 1.19 (libva 2.12.0)

    vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics – 23.2.3 ()

    vainfo: Supported profile and entrypoints

    VAProfileNone                   : VAEntrypointVideoProc

    VAProfileNone                   : VAEntrypointStats

    VAProfileMPEG2Simple            : VAEntrypointVLD

    VAProfileMPEG2Simple            : VAEntrypointEncSlice

    VAProfileMPEG2Main              : VAEntrypointVLD

    VAProfileMPEG2Main              : VAEntrypointEncSlice

    VAProfileH264Main               : VAEntrypointVLD

    VAProfileH264Main               : VAEntrypointEncSlice

    VAProfileH264Main               : VAEntrypointFEI

    VAProfileH264Main               : VAEntrypointEncSliceLP

    VAProfileH264High               : VAEntrypointVLD

    VAProfileH264High               : VAEntrypointEncSlice

    VAProfileH264High               : VAEntrypointFEI

    VAProfileH264High               : VAEntrypointEncSliceLP

    VAProfileVC1Simple              : VAEntrypointVLD

    VAProfileVC1Main                : VAEntrypointVLD

    VAProfileVC1Advanced            : VAEntrypointVLD

    VAProfileJPEGBaseline           : VAEntrypointVLD

    VAProfileJPEGBaseline           : VAEntrypointEncPicture

    VAProfileH264ConstrainedBaseline: VAEntrypointVLD

    VAProfileH264ConstrainedBaseline: VAEntrypointEncSlice

    VAProfileH264ConstrainedBaseline: VAEntrypointFEI

    VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP

    VAProfileHEVCMain               : VAEntrypointVLD

    VAProfileHEVCMain               : VAEntrypointEncSlice

    VAProfileHEVCMain               : VAEntrypointFEI

    VAProfileHEVCMain               : VAEntrypointEncSliceLP

    VAProfileHEVCMain10             : VAEntrypointVLD

    VAProfileHEVCMain10             : VAEntrypointEncSlice

    VAProfileHEVCMain10             : VAEntrypointEncSliceLP

    VAProfileVP9Profile0            : VAEntrypointVLD

    VAProfileVP9Profile0            : VAEntrypointEncSliceLP

    VAProfileVP9Profile1            : VAEntrypointVLD

    VAProfileVP9Profile1            : VAEntrypointEncSliceLP

    VAProfileVP9Profile2            : VAEntrypointVLD

    VAProfileVP9Profile2            : VAEntrypointEncSliceLP

    VAProfileVP9Profile3            : VAEntrypointVLD

    VAProfileVP9Profile3            : VAEntrypointEncSliceLP

    VAProfileHEVCMain12             : VAEntrypointVLD

    VAProfileHEVCMain12             : VAEntrypointEncSlice

    VAProfileHEVCMain422_10         : VAEntrypointVLD

    VAProfileHEVCMain422_10         : VAEntrypointEncSlice

    VAProfileHEVCMain422_12         : VAEntrypointVLD

    VAProfileHEVCMain422_12         : VAEntrypointEncSlice

    VAProfileHEVCMain444            : VAEntrypointVLD

    VAProfileHEVCMain444            : VAEntrypointEncSliceLP

    VAProfileHEVCMain444_10         : VAEntrypointVLD

    VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP

    VAProfileHEVCMain444_12         : VAEntrypointVLD

    VAProfileHEVCSccMain            : VAEntrypointVLD

    VAProfileHEVCSccMain            : VAEntrypointEncSliceLP

    VAProfileHEVCSccMain10          : VAEntrypointVLD

    VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP

    VAProfileHEVCSccMain444         : VAEntrypointVLD

    VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP

    VAProfileAV1Profile0            : VAEntrypointVLD

    VAProfileHEVCSccMain444_10      : VAEntrypointVLD

    VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

     

    April 22, 2024 at 16:42 #47903
    taiziccf
    Participant

    this is ls -la in /dev/dri/by-path in case you need it.

    root@ubuntu:/dev/dri/by-path# ls -la

    total 0

    drwxr-xr-x 2 root root  80 Apr 21 01:54 .

    drwxr-xr-x 3 root root 100 Apr 21 01:54 ..

    lrwxrwxrwx 1 root root   8 Apr 21 01:54 pci-0000:01:00.0-card -> ../card0

    lrwxrwxrwx 1 root root  13 Apr 21 01:54 pci-0000:01:00.0-render -> ../renderD128

    root@ubuntu:/dev/dri/by-path#

    April 26, 2024 at 16:21 #47971
    Britgirl
    Keymaster

    Thanks for your patience. We were able to reproduce your issue, but it’s not clear to us why MFX just throws out an error on alder lake CPU/GPU in a NoMachine session. We were hoping that it would be something we could fix or provide a workaround for, but it’s not looking that way. Given that MediaSDK has become legacy, the best way forward is to wait for NoMachine 8.12 which will ship support for VPL (Intel’s replacement of MediaSDK). This is coming in the next week or so.

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