Inactivity leads to freezing of remote PC connection

[ag]

If i have to attend to other things on my remote pc,  and if too much time has elapsed, the remote session becomes unresponsive ie. freezes, and will either self terminate, ( drop the connection )  or I have to quit the session, and start another.

Is there a way to keep the connection alive?

do I have to change any settings on the remote to allow this?

[both client and host set to auto update.  free versions: host win7; remote client win 10  ]

Thanks in advance

[kroy]

After some time of idleness, the operating system is closing down non-active connections. It depends on the OS.

Can you try keeping an application window (e.g. Firefox) in the background? Please let us know if it helps.

[ag]

I tried leaving a internet explorer open on the server/host/remote machine. I was doing other things on the client/local machine, and when I tried to use the session, the window still remains in place, but the mouse is unresponsive, and the session has to be terminated and restarted.

so problem remains.

 

 

[fra81]

We reproduced the issue in our labs. A fix will be probably released in the next software update.

You can track it here:

https://www.nomachine.com/TR09O08042

Thanks for reporting 😉

 

[Britgirl]

Please update to 5.3.12.

[Author]

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