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Hello,
I have my whole desktop session crashed when I try to connect to remote NoMachine servers
The GPU is some new intel iris, the laptop is new Thinkbook Gen 4 16p.
[Fri Oct 20 19:11:13 2023] traps: nxplayer.bin[13372] general protection fault ip:7f1cd64674a6 sp:7ffed0b29200 error:0 in libc-2.31.so[7f1cd644e000+159000]
On my laptop these are the versions:
ii nomachine 8.9.1-1 amd64 Fast and secure remote access system
00:02.0 VGA compatible controller: Intel Corporation Device 46a8 (rev 0c)
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseyeI have tried to reinstall the NoMachine package, didn’t help. I have tried to stop the NX on the remote server to get a new clear desktop, in that case it gets to the point where it asks me do you want to start a new session? If I say yes the X on my notebook crashes restarts again.
Any ideas what to try? I use latest custom kernel 6.5.7 it is the same with the stock vmlinuz-6.1.18 kernel.
Hi,
first thing to try is disabling hardware decoding on the computer you are connecting from.
Exit the Player and then go to $HOME/.nx/config/player.cfg on your machine, edit the “Enable hardware accelerated decoding” key and set the appropriate value as indicated to ‘disabled’. More about this is in following article: https://kb.nomachine.com/AR07U01202
If that doesn’t help, send us:
– nxplayer logs
– journalctl output (sudo journalctl -x |grep -i gdm)
– /var/log/Xorg.0.log.old (cat /var/log/Xorg.0.log)
– if there is a core file from nxplayer, extract the backtraceInstructions are how to extract player logs are available in section 2. How to Collect Client Logs from Users’ Devices of the following article: https://kb.nomachine.com/DT07S00244. That article also outlines how to extract the backtrace (section 4).
Send everything to forum[at]nomachine[dot]com using the title of this topic as the subject of your email. Thanks!
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