!M menu bar icon missing

[notoriusdoggo]

Hi, the !M icon is missing from my menu bar. I’m running mac OS High Sierra 10.13.4 on a 2017 Macbook Retina. This is only my second or third time opening up NoMachine but I can’t figure out why the icon disappeared on its own. Any help is appreciated, thanks.

[kroy]

We aren’t able to reproduce the problem. Did you make any system changes on your Mac? Logs would probably tell us something more.

– Open Terminal
– Execute the command tar -czf nxclient-logs.tar.gz ~/.nx/M-*
– Execute the command tar -czf stacks.tar.gz ~/Library/Logs/DiagnosticReports/nx*
– Execute the command sudo tar -czf nxvarlog.tar.gz /Library/Application\ Support/NoMachine/var/log/

In the Finder window you’ll find the files nxclientlogs.tar.gz, stacks.tar.gz and nxvarlog.tar.gz. Please send them to forum[at]nomachine[dot]com.

[jhnhndrsn]

Hi there, I am having this same problem. Please see attached image.

This was taken on the free version of NoMachine, v6.2.4. I have encountered the problem on Mac 10.13 and 10.14.

Attachments:

1. 

   NoMachine-logo-not-showing.jpeg
   

[Tor]

Hi there, I am having this same problem. Please see attached image.

Hi. Could you kindly execute this command in Terminal (located in Applications => Utilities) on the machine where you don’t see the icon?

tar -czf nxclient-logs.tar.gz ~/.nx/M-*

Send to forum[at]nomachine[dot]com the TAR.GZ archive. We’d like to check if you’ve problems with the image file. Thanks.

[airscott]

I have the same problem on macOS 10.14. Not so bad because I can just start NX manually, but still.

Did the archive the logs command you suggested, but:

crispin$ tar -czf nxclient-logs.tar.gz ~/.nx/M-*

tar: /Users/denning/.nx/M-*: Cannot stat: No such file or directory

also …

crispin$ ls .nx

./

../

F-M-crispin.hsd1.co.comcast.net-13002-22C8D24806C865257C0D2473A8936D5B/

K-localhost-370-9FCF08C0A3777842F70B111BE7DDEB3C/

K-localhost-869-04280961C1306EDDC0F8AB9BFCCE6DF2/

R-localhost-25552-987C1A3AED21CED8546A2E270051C546/

R-localhost-732-47D13B382084BDABDEBD356814400CD4/

cache/

config/

temp/

 

[Tor]

I have the same problem on macOS 10.14. Not so bad because I can just start NX manually, but still.

Hi. Your problem may be a little bit different, so we’d like to check also current server/node logs. Please run the following commands in a Terminal window:

cd /Library/Application\ Support/NoMachine/var
sudo tar -czf NoMachine-log.tar.gz log

Compress as well the log of the failed process I see in your home directory:

tar -czf nxclient-logs.tar.gz ~/.nx/F-M-*

Thanks!

[Britgirl]

@airscott @jhnhndrsn can you let us know if the issue is still there using the latest version of the software (6.3.6)?

[Author]

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