M2 Mac Mini Server – always software encoded, cpu up to 40%

[milika]

Hi,

I have M2 mini server and M4 pro as client.
M2 is struggling with software encoding, tried enabling and disabling all options on server performance tab (as all the codecs and put 30fps), still software encoding…

I’m attaching image taken from M4 client…
As you can see encoding software decoding hardware.

Also, I’m attaching a sample of nxcodec.bin process from M2 server.

Any way of doing hardware encoding on m2?

Regards

Attachments:

1. 

   Screenshot-2025-03-22-at-16.58.23.png
   

1. Sample-of-nxcodec.bin_.txt

[Britgirl]

Hi, are you able to send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[milika]

Ok, I’ll try, hope this is it 😀

 

Attachments:

1. NoMachine-log-2025.03.27-11.00.18.zip

[milika]

sent it to email also

[Britgirl]

Thanks for submitting the logs. We have checked them, and also reproduced. We are investigating further to see if it’s caused by a possible HW encoder limitation.

[milika]

Great news, please tell me if i can be of help 😀

[weezul]

Hello there. I just wanted to add I have the same problem, M1 MacBook Pro as the client, M4 Mini as the Server. It only ever connects as H264 software according to the log files. My only difference is I am using BetterDisplay virtual monitor as the display on the M4 mac

Info: Detected Apple Silicon.

Info: Using C for screen analysis.

Info: Screen capture running with pid 99075.

Info: Screen analysis running with pid 100355.

Info: Using ScreenCaptureKit for screen updates.

Info: Screen blanking running with pid 109835.

Info: Using screen size 4480×1440.

Info: Audio reader running with pid 96007.

Info: Display server for D8CA68DF4610CCC450D0E0C1EA4DBAF0 connected on Tue Jun  3 23:15:46 2025.

Info: Using H.264 software encoder.

[Bilbotine]

Hi weezul,

Thank you for reporting it.

This issue will be fixed in the next update.

[weezul]

Legendary! Thank you so much

[Dariusz]

Hello

I’m on Windows connecting to M1Mac for remote dev, I have the same issue I think, Windows is hardware decoding, >Mac is software encoding, would this also affect m1 & fix it too ?

Thanks!

 

[Britgirl]

We have opened a Trouble Report for this issue. Please track its status with the following link: https://kb.nomachine.com/TR07W11484.

[milika]

Heh, I have been using 9.1.24 for a week now and still the same problem, even thought its marked solved

[Britgirl]

Hi, in some cases software encoding is used if the resolution is higher than full HD. This could be what is happening. But to be sure, are you able to send us the server-side logs so we can check them? Reproduce the problem, then extract them using the instructions here: https://kb.nomachine.com/DT08U00298#1. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[milika]

Did it just now 😀

[Dariusz]

Hello

My resolution is like 5k, will you support bigger than HD resolutions for hardware one?

Thanks!

[Author]

Posts