Hi Milika, the logs you submitted a few weeks back didn’t show any errors. So we confirm that software encoding is being used instead of HW encoding due to the high resolution. Using Tahoe will show the same thing. As Bilbotine mentioned, we are planning to add support to use HW encoding for resolutions higher than 4k.
Hi hys17, in that case, it would be useful to see the logs from the affected M2 Ultra server. You can extract them using the instructions here: https://kb.nomachine.com/DT08U00298#1. Attach them here or send to forum[at]nomachine[dot]com. Thanks!