No display shown on Linux Mint, system freeze up on Windows 10

[dirtyb15]

Hello everyone. I just finished installing NoMachine on my Linux Mint 20.1 desktop computer, and a Windows 10 desktop computer on the same network.  I first tried connected to my Linux machine from Windows, and several seconds after showing the remote desktop, the entire Windows 10 machine freezes up (tried several times now) forcing a hard reboot.  Then I tried connecting to the Windows machine from Linux, and it says it connects, but nothing is displayed on my Linux machine.  Any ideas?  (running most recent version of NoMachine).

Thanks

[dirtyb15]

A little more info. When connecting from Mint to Windows machine, it looks like the connection is made, then immediately closed.

[Carin]

Hi,

Client and server-side logs will be helpful to investigate the problem. Can you please gather them following the instructions in this article (https://knowledgebase.nomachine.com/DT11R00181) and send them as an attachment directly to forum[at]nomachine[dot]com? Please make sure you use the title of the topic as the subject of your email. Thanks!

[Carin]

We received the logs. Thank you!

The problem might be related to hardware decoding. Can you please try to disable the hardware acceleration as explained in this topic https://forums.nomachine.com/topic/disable-hardware-acceleration-on-the-client-side ?

[dirtyb15]

Ok, i will try it. (May not be till monday).

thanks

[dirtyb15]

I disabled hardware acceleration on the client as described, but still get the same thing. System freezes up.

[Carin]

Hi dirtyb15,

Can you uncheck “Use acceleration for display processing” on Windows as shown here https://knowledgebase.nomachine.com/DT11R00180?s=Guide%20to%20the%20NoMachine%20Server%20GUI#2.5 and send us new logs?
Again, send them as an attachment directly to forum[at]nomachine[dot]com. Please make sure you use the title of the topic as the subject of your email. Thanks!

[Author]

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