NoMachine keeps logging on and off

[bytor]

Hi.

I have 2 iMacs that I use NoMachine to connect to remotely. I can connect with one of the machines regularly with no problems whether with the other iMac or a laptop. The other machine continuously connects and disconnects. I constantly receive Available/Not Available alerts from the other. Both machines are identical. Any ideas?

Gregg

[Britgirl]

Are you connecting over LAN or over the internet?

[bytor]

Hi…I’m connecting over the internet…thanks for the interest in helping me…

[Britgirl]

So, let’s call your two iMacs A and B. You can connect from B to A over the Internet without any issues, but when connecting from A to B, B is never available (i.e. you’ve never successfully connected)?

If that’s the case, it sounds like a WIFI or router issue on the side of the where your iMac ‘B’ is. You can look in the client side logs for this message “‘A connection timeout has occurred while trying to connect to ‘xxxxxxxxxxxxxx’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’”

Please try the tips in the following article: https://www.nomachine.com/AR11L00827

[bytor]

Thanks…I’ll look over the article you suggested. Just to clarify, I can connect from A to B but only sporadically. While using A, I receive continual notifications that B is available/unavailable. When unavailable, if I attempt to connect, I get a message stating that B blocked the incoming connection. Thanks

[Britgirl]

You should submit the logs from the client and server sides (assuming you have access to this machine). This could help us to  understand why you can only get sporadic access.

In order to extract the logs, please see the following article: https://www.nomachine.com/DT10O00163#1.3

You can send them to forum[at]nomachine[dot]com making sure you reference the topic as the subject or within the body of your email.

Thanks!

[Author]

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