Not able to connect the local USB to remote

[bharath09568]

Not able to connect the local USB to remote, please look at the below error:

08.04.2020 09:57:11  – “RootHub#1\Port 2” was successfully shared on TCP port :5042

08.04.2020 09:57:11  – Shared device “USB Flash Drive” at “RootHub#1\Port 2” is waiting for client connection on TCP port :5042

08.04.2020 09:57:54  – “RootHub#1\Port 2” on TCP port 5042 was unshared successfully

[Giorgi-G.]

Hi,

Can you please tell us the following information:

1. What OS you use on the client (local) and server (remote) machines?

2. Do you use a USB 2.0 flash drive or USB 3.0 flash drive?

3. Did you able to forward any other device from local to remote machines?

 

[bharath09568]

Hi,

1. What OS you use on the client (local) and server (remote) machines?

local:       windows 10

remote:  Linux(Ubuntu 18.04)

2. Do you use a USB 2.0 flash drive or USB 3.0 flash drive?

USB 2.0 flash drive

3. Did you able to forward any other device from local to remote machines?

Yes, I am able to attach a local drive to the remote.

Attachments:

1. 

   nomachine-disk.png
   

2. 

   nomachine-flashdrive.png
   

[Giorgi-G.]

Hi,

Can you please do the following:

1. Start session, go to USB devices forwarding tab, forward flash drive, wait 1 minute.

2. Collect and send Windows client-side logs as described here https://www.nomachine.com/DT10O00163#2.3

3. Collect and send Linux server-side logs as described here https://www.nomachine.com/DT10O00163#1.1

4. Send a screenshot of the NoMachine -> USB devices forwarding tab.

5. Send logs from Windows part as described here: https://www.nomachine.com/AR10K00697

Please send logs during a launched session and before devices forwarding restart both machines. They can be sent directly to forum[at]nomachine[dot]com making sure you use the topic title as the subject of your email.

[Author]

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