Numpad types every second keystroke

[McVitas]

So it happened today! I replied to email from Britgirl

[Bilbotine]

Hello McVitas,

Unfortunately the logs you sent us do not help the investigation: there are no logs from any recent session, which can be due to a problem while gathering the logs.

Can you please send us a new set of logs (to forum[at]nomachine[dot]com, making sure to reference the topic in subject) ?

I suggest to check the procedure to collect NoMachine logs, it might be useful: https://knowledgebase.nomachine.com/DT11R00181

[McVitas]

well, I suggest you to check those instructions, because that’s exactly what I have followed 😉 I expressed my concern in the email if just changing the SessionLogLevel without restarting the service does anything. Seems like I am right and it doesn’t. I will keep it now on that value and wait for another time this happens

[Britgirl]

The instructions for enabling and gathering logs manually are correct 😉

Try the shorter method “Collect server side logs automatically”

https://knowledgebase.nomachine.com/DT11R00182#1

Command nxserver --debug --enable allows you to enable debug logs for all components: nxserver, nxnode, nxwebplayer/client and the display agent in one go. It must be executed on the machine where the problem occurs. In your case, this is on the Windows machine server-side.

To do it on Windows, open a CMD console as administrator and move to the ‘bin’ folder under the NoMachine installation, e.g:

cd %ProgramFiles(x86)%\NoMachine\bin
nxserver --debug --enable all

Connect and reproduce the problem. When you’ve reproduced the issue, you then do:

cd %ProgramFiles(x86)%\NoMachine\bin
nxserver --debug --collect

The log archive is named as: NoMachine-log-.zip (e.g. NoMachine-log-2022.01.19-9.15.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives.

[McVitas]

Sent another logs today. But there seems to be another bug happening! Once I restart the NoMachine server I can no longer connect! It says authenticaion failure, but the password is saved in the connection file and if I do run as command on the target machine it works! The only solution is the reboot the whole PC!

[Britgirl]

We have not received any logs 🙁

Are you able to send them again?

For the authentication failure issue it would be better to start a new topic about that with all the details and the specific error message you are getting.

[McVitas]

Well, so I have sent the email again. It’s been almost a week and I am still waiting for some follow up… the problem keeps happening

[Britgirl]

@ mcvitas, please check your email inbox. I have sent you further instructions on how to get logs to us. Thanks!

[McVitas]

I have uploaded logfiles to the storage space provided.

Today I have a problem with alternating caps lock and It WrItEs LiKe ThIs! 🙂

[Britgirl]

Just to confirm that we got them, thank you, and we are now able to continue with the investigation.

[phm]

hi

I have same problem, with number and upper/lowercase.

One in two number are transmitted, I have to type very slow,

[McVitas]

is there any news? I can provide some more logs if needed or do some experiment if you give me instructions

[rekna]

I’m also experiencing the this issue.

Server: Windows 10
Client: Oracle Linux 8

The issue doesn’t happen if a connect from a Linux machine to another Linux machine.

I’m using the latest version

[SimpleTechGuy]

Hi, just wondering if anyone found a real solution to this?  I’m having the exact same problem.  First noticing this on version 7.8.2 free version.

NoMachine server on Windows 10 Pro 21H2 from a Linux Player on Arch based system using xfce with 5.16 kernel.  Running NoMachine 7.8.2 on both computers and connecting to physical display.  Linux to Linux seems to work normally.  Have not been able to test Windows to Windows.

All NX server settings are default on windows machine.

 

[phm]

Always this trouble…

[Author]

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