Opening/creating virtual desktop hanging

Forum / NoMachine for Mac / Opening/creating virtual desktop hanging

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  • July 10, 2017 at 07:16 #15232
    jicri
    Participant

    Since a few days I haven’t been able to open an existing virtual desktop session nor to create a new one.

    I succesfully connect to the server but when I try to open an existing virtual desktop I get the grey wheel spinning forever.

    client: NoMachine 5.3.9 (MacOs 10.12.5)

    server: NoMachine Small Business Server Subscription 5.1.62 (Red Hat 6.8)

    Thanks for your help!

     

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    July 17, 2017 at 11:23 #15280
    Tor
    Participant

    Hi. Client logs don’t show anything weird and we’re not aware of similar problems. Could you please collect server side logs (follow the article below), and send them to forum[at]nomachine[dot]com

    How to gather debug logs for support requests
    https://www.nomachine.com/DT07M00098#1

    Thanks.

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