Problem installing on Windows XP?

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  • #15394
    RheineAdithia
    Participant

    I have problem installing NoMachine in Windows XP 64 bit.

    Everytime i run the installer, it gave me a message dialog saying “Invalid Pointer Operation”.
    is there anybody who have the solution to this problem?
    Or is NoMachine do not compatible with Windows XP 64 bit?

    And because i thought i didn’t downloaded the installer correctly,
    i redownload the setup, but it gave me another message dialog saying
    “Access violation at address E04030E4. Write of address E04030E4”
    is there any solution from these 2 error when running the installer?

    thank you, best Regard
    Rheine Adithia K.

    #15577
    Cato
    Participant

    Hello RheineAdithia,

    We’re aware of some NoMachine’s issues on Windows XP 64, but we can’t confirm that these are the same problems you’re currently¬†experiencing. Please, provide us with:

    1. Service Pack version of your Windows XP installation.
    2. Setup Log file. When you reproduce the issue and the window with error pops out, don’t close the error window. Gather NoMachine¬†installation file from ‘Documents and Settings/<current_user>/Local Settings/Temp’. Get the last file with name starting with ‘Setup Log’.
    3. NoMachine server logs. Reboot system, and gather log directory: ‘Documents and Settings/All Users/NoMachine/var/log’. Remember to¬†compress folder before sending.

    Send all gathered logs to forum[at]nomachine[dot]com.

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Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.