Public key authorization failing: Cannot retrieve user home directory

[dstn]

Hi,

This is a duplicate of this reported problem (the solution was not posted on the forum, so it didn’t help me….).

https://forums.nomachine.com/topic/public-key-authorization-problem

Short version: when I turn on debug-level logging, in the server logs I see:

2018-11-22 16:44:18 618.173 82636 NXSERVER _getSupportedKeys nxexec exit code [1], output [], error [NX> 500 Error: Cannot retrieve user home directory.\n]
2018-11-22 16:44:18 618.308 82636 NXSERVER __getSupportedKeys return:0
2018-11-22 16:44:18 618.433 82636 NXSERVER Client public key not recognized.
2018-11-22 16:44:18 618.572 82636 NXSERVER Client request not accepted.
2018-11-22 16:44:18 618.875 82636 NXSERVER ERROR! Authentication with ‘NX-private-key’ from host ‘10.10.21.100’ failed. Error is ‘Public key not recognized’.
2018-11-22 16:44:18 619.278 82636 NXSERVER NXMsg: Sending error message ‘NX> 500 ERROR: Cannot accept public key. ‘

I am logging in using the NX client with username “dlang1”, and if I log in using ssh to the server, I get:

dlang1@mn001:~$ pwd
/home/dlang1

Thanks for any help.

–dustin

[Cato]

Hello dstn,

Is your system configured to use dynamic home directory mounting?
Can you log on to the desktop of a different user, start terminal, su to root and execute command:

/bin/bash -c “cd ~<user> 2>/dev/null && pwd”

where <user> is the name of user which you try to authenticate with key.
Does it return the proper home directory path?

[Author]

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