Randomly freezes on Mac M1 Max/Pro

[dontmakemeregister]

This may be fault of my internet connection, but it seems to have gotten progressively worse over the past few months and I’m not experiencing connection drops w/ my internet so far as I know, leading me to believe it’s NoMachine.

The client randomly freezes, typically when trying to use my mouse, and it leads to a very frustrating experience.

Currently running 8.8.1 on the server, and 8.6.1 on the client.

I know that I’m several minor versions behind and maybe the issue has been addressed, but the past several updates were experiencing the same issue as well.

[Britgirl]

We aren’t aware of random freezes neither in the GUI nor the session. When you say “freeze” are you actually referring to the session or the client window? That is, is it the remote desktop image that doesn’t update, so the image remains frozen? Or is it the NoMachine client that freezes, so you can’t even open the session menu nor click on anything?

A video would be useful to show the problem.

Are both server and client Mac machines?

Logs from both sides whilst you reproduce the problem would be useful. Follow the instructions here to gather logs from the client and the server.

https://kb.nomachine.com/DT07S00244

Send them to forum[at]nomachine[dot]com using the following in the subject “Randomly freezes on Mac M1 Max/Pro”.

[Author]

Posts