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Dear NoMachiners,
NoMachine makes available today a minor software update aimed at solving issues affecting the previous release such as green screen when connecting from Windows clients to high resolution monitors and audio not working properly when connecting to macOS server.
Here’s a few of the Trouble Reports that are fixed in this release…..
TR05R09713 – The NoMachine client on Windows suddenly terminates when connecting to high resolution monitors
TR05R09689 – Green screen when connecting by NoMachine client for Windows v. 6.10.12 to high resolution monitors
TR05R09708 – Audio and disk sharing stop working after automatic updates to v. 6.10.12
TR05R09720 – Audio is not working when NoMachine v. 6.10.12 is installed on macOS CatalinaThe full list of fixes and implementations available is at the following link: https://www.nomachine.com/SU06R00210
I updated my Windows client to this version, but after this upgrade I’m met with just a black screen when I connect to my Linux machine. Even after also upgrading the Linux machine to the same version.
Two of my colleagues experienced the exact same problem. We did have an older version lying around 6.8.1 after downgrading our clients to that version it started working again.
I would also like to add the the problem me and my colleagues have is probably a corporate IT problem, because I can connect to my Linux machine if I install 6.11.2 on a clean Windows 10 and run that as the client. But it would be nice with some guidance on how to find the problem.
Can you tell me what the distribution is and what desktop environment it is? What product is installed on the Linux host?
Have I understood correctly that updating the NoMachine Windows client to the latest 6.11, you cannot connect to a Linux NoMachine server also updated to 6.11?
Strange, I wrote a reply to this in June, but I will try again.
I got these problems with 6.11.2_1 on both client and host.
Host Ubuntu 18.04 with ‘nomachine_6.11.2_1_amd64.deb’
Client Windows 10 Pro version 1903
Can you send us the logs from both the connecting Windows client and remote Linux server? So there will be two separate sets.
Please see here for instructions on how to extract logs (once you’ve reproduced the problem) and send them to forum[at]nomachine[dot]com.Logs received.
What desktop environment are you connecting to by the way?
There’s not enough information in the logs to know what is going wrong. You would need to enable debug on the server side, reproduce and resubmit the logs. Make sure the player logs are included from the client side.
Thanks for the correct logs 🙂
They show that you are possibly encountering this issue here: https://www.nomachine.com/TR06R09772 . There is a workaround in the TR. Please try that and let us know.
Well, using H264 did not make a difference, but I found a workaround:
Going into display settings (with the black screen) and checking “Disable client side hardware acceleration” I notice in the background that the image appears, so I uncheck this option again and escapes out from settings leaving everything unchanged.
Changing any of the other display setting doesn’t help.
Having “Disable client side hardware acceleration” checked when I connect doesn’t work either, then I have to click the check box twice for the image to appear.
Perhaps I did not make it clear, the temporary change in the display setting makes it work, for that session.
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