“Request access as a visitor for desktop sharing” hangs

[anpieber]

I’m using NoMachine Enterprise Desktop. I’ve enabled web-access as anonymous user. When I try to enter the server via https://IP:4443 I get the option, but when I choose it, it never shows and notification on the server and the client hangs forever in the “<span style="background-color: rgba(255, 255, 255, 0.7); color: #000000; font-family: 'Sans Serif'; font-size: 12px;">Request access as a visitor for desktop sharing” message. I’m using Arch Linux and Openbox  on the host. I’m not quite sure why it’s not working.

Best regards,
Andreas

[katpan]

Hi,

Access as guest desktop sharing user requires always the approval of the remote desktop owner.

Someone should accept on the remote computer, the request of the guest.

[anpieber]

The problem is that there is no popup showing up to accept the user. I get the balloons showing when I login but those with buttons don’t seam to like Openbox? What is the problem here?

[katpan]

Hello,

Please enable debug, reproduce the problem and send us the logs.

You can gather both player and server side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send the logs to forum[at]nomachine[dot]com.

[Author]

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