“Request access as a visitor for desktop sharing” hangs

Forum / NoMachine for Linux / “Request access as a visitor for desktop sharing” hangs

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  • Author
    Posts
  • #45298
    anpieber
    Participant

    I’m using NoMachine Enterprise Desktop. I’ve enabled web-access as anonymous user. When I try to enter the server via https://IP:4443 I get the option, but when I choose it, it never shows and notification on the server and the client hangs forever in the “<span style="background-color: rgba(255, 255, 255, 0.7); color: #000000; font-family: 'Sans Serif'; font-size: 12px;">Request access as a visitor for desktop sharing” message. I’m using Arch Linux and Openbox¬† on the host. I’m not quite sure why it’s not working.

    Best regards,
    Andreas

    #45305
    katpan
    Participant

    Hi,

    Access as guest desktop sharing user requires always the approval of the remote desktop owner.

    Someone should accept on the remote computer, the request of the guest.

    #45306
    anpieber
    Participant

    The problem is that there is no popup showing up to accept the user. I get the balloons showing when I login but those with buttons don’t seam to like Openbox? What is the problem here?

    #45331
    katpan
    Participant

    Hello,

    Please enable debug, reproduce the problem and send us the logs.

    You can gather both player and server side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send the logs to forum[at]nomachine[dot]com.

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