Server does not start

[ebiscaia]

Hi,

Here are today’s logs.

Thanks

Attachments:

1. logrotate.zip

[og00r]

The logs don’t indicate anything odd. If we send you special packages with added debug, would you test it and send us result?

[ebiscaia]

Of course. I’d have no objection to that.

Thanks,

Eduardo

[Carin]

I’ve sent you the debug package. Please check your inbox 🙂

[ebiscaia]

Hi,

I used tonight the program you sent me. No changes. Here are the logs, in debug mode already.

Thanks,

Eduardo

Attachments:

1. log.zip

[Cato]

Hello ebiscaia,

For some reason, nxservice.log, nxerror.log and nxserver.log files are missing. Can you check if you can find them in "ProgramData\NoMachine\var\log"?

[ebiscaia]

Hi,

Seems like there is a permission issue that makes some files not being compressed if they are in the folder. Here is a new set of files.

Attachments:

1. log-1.zip

[Carin]

Hi ebiscaia,

thank you for the new logs. We were now able to understand what is causing the problem.  It appears that there is a bug in nxlsa.dll, related to the wrong processing of upper/lowercase names of environment variables.

Next week, we will be able to provide you with a fixed test package.
Please let us know if you would be willing to try it, and we will send it via email as soon as it’s ready. 😉

[ebiscaia]

Hi Carin,

I’d love to test it. Please, let me know when it’s ready.

 

[Carin]

Hi Eduardo,

We have sent you the fixed test package. Please check your inbox 😉

[ebiscaia]

Hi,

I’m glad to say it worked. Server started already active and I managed to connect to it remotely.

Thank you

[Carin]

We are glad the issue is resolved. Thank you for letting us know 🙂

[Author]

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