Service doesn’t start on Windows 10

[typical2]

Here is the application crash log. KERNELBASE.dll seems to be a problem? This appears to be a bug with NoMachine.

xml version=”1.0″ encoding=”UTF-16″
WERReportMetadata

OSVersionInformation
WindowsNTVersion 10.0/WindowsNTVersion
Build 17763/Build
Product (0x4f): Windows Server 2019 Standard Evaluation/Product
Edition ServerStandardEval /Edition
BuildString 17763.737.amd64fre.rs5_release.180914-1434 /BuildString
Revision 737/Revision
Flavor Multiprocessor Free /Flavor
Architecture X64 /Architecture
LCID 1033 /LCID
/OSVersionInformation

ProblemSignatures
EventType APPCRASH /EventType
Parameter0 nxservice64.exe /Parameter0
Parameter1 0.0.0.0 /Parameter1
Parameter2 73657922 /Parameter2
Parameter3 KERNELBASE.dll /Parameter3
Parameter4 10.0.17763.737 /Parameter4
Parameter5 7416f3ae /Parameter5
Parameter6 000006d9 /Parameter6
Parameter7 0000000000039129 /Parameter7
/ProblemSignatures

DynamicSignatures
Parameter1 10.0.17763.2.0.0.272.79 /Parameter1
Parameter2 1033 /Parameter2
Parameter22 1502 /Parameter22
Parameter23 150254cc3c7c5fba0ca56d2b0cbc51b6 /Parameter23
Parameter24 62ab /Parameter24
Parameter25 62abb0e97a8f885f70067a019f84793a /Parameter25
/DynamicSignatures

SystemInformation
MID CEED3BFD-1999-41A9-AB56-C0D58DF4F461 /MID
SystemManufacturer VMware, Inc. /SystemManufacturer
SystemProductName VMware Virtual Platform /SystemProductName
BIOSVersion 6.00 /BIOSVersion
OSInstallDate 1617437487 /OSInstallDate
OSInstallTime 2021-04-03T08:11:27Z /OSInstallTime
TimeZoneBias 05:00 /TimeZoneBias
/SystemInformation

SecureBootState
UEFISecureBootEnabled NotCapable /UEFISecureBootEnabled
/SecureBootState

ReportInformation
Guid d00a61c0-7188-4265-b4df-c00fb2aa7981 /Guid
CreationTime>2021-04-04T01:14:00Z /CreationTime
/ReportInformation
/WERReportMetadata

[Britgirl]

To ehammer99, enable debug for the affected NoMachine server host, reboot the computer, restart the server if it’s still disabled, reproduce the error, collect the logs:

https://www.nomachine.com/DT11R00182#2

 

To maykro, inspect events in Operational log under Applications and Services Logs\Microsoft\Windows\CodeIntegrity and look for potential issues with lsass process. Export the event and send to us for further analysis.

[Britgirl]

This topic was closed because we received no logs or further output as requested.

[Author]

Posts