Service starts and stops directly after the start

[basd]

After the last update, NoMachine stopped working.

The service won’t start when start from control panel of NoMachine it say’s running and when I switch to another tab and back, it says stopped.

If i take look  at log file’s I see these messages after the install

6264 6520 13:44:26 790.665 NXConvertUsernameToSid: ERROR! Failed to retrieve sid.

6264 6520 13:44:26 790.665 NXConvertUsernameToSid: Error is 1332, ‘Er is geen toewijzing uitgevoerd tussen accountnamen en beveiligings-id’s.

And after second reboot I see only “Info: Server process running with pid 7976” in nxerror.log

if look in nxseervice log i see :

2656 3744 14:03:08 669.566 nxserviceRunNode: ERROR! Can’t set token information.

2656 3744 14:03:08 669.566 nxserviceRunNode: Error is 1314, ‘Een van de vereiste bevoegdheden is niet aan de client toegekend.

‘.

2656 3744 14:03:08 669.566 NodeStateMachine/NodeStateMachine: ERROR! Terminate function return error: -1.

2656 3744 14:03:08 669.566 sendToNode: WARNING! No valid handle for session.

I have no client log because I don’t have a running server log. Who can help me ?

I have attached the log files

System info server:

Windows 10 fully updated .
32 GB ram
128 GB SSD systemdrive
1TB sata disk for data
Using NoMachine free

 

 

 

 

Attachments:

1. nomachine.zip

[Cato]

Hello basd,

It seems that nxservice64.exe process might be missing some privileges.

To verify this:

1. Download and install Process Explorer from:

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

2. Start Process Explorer as Administrator.

3. Right-click on nxservice64.exe process, select Properties, and go to Security tab.

4. In the lower pane you should now see privileges held by process.
Please, provide us the list of privileges with Flags Disabled.

[basd]

SeBackupPrivilege Disabled

SeCreatePagefilePrivilege Disabled

SeCreateSymbolicLinkPrivilege Disabled

SeDebugPrivilege Disabled

SeIncreaseBasePriorityPrivilege Disabled

SeIncreaseQuotaPrivilege Disabled

SeIncreaseWorkingSetPrivilege Disabled

SeLoadDriverPrivilege Disabled

SeManageVolumePrivilege Disabled

SeProfileSingleProcessPrivilege Disabled

SeRemoteShutdownPrivilege Disabled

SeRestorePrivilege Disabled

SeSecurityPrivilege Disabled

SeShutdownPrivilege Disabled

SeSystemEnvironmentPrivilege Disabled

SeSystemProfilePrivilege Disabled

SeSystemtimePrivilege Disabled

SeTakeOwnershipPrivilege Disabled

SeTcbPrivilege Disabled

SeTimeZonePrivilege Disabled

SeUndockPrivilege Disabled

 

[basd]

sorry wrong list ,

THis the good list:

SeAssignPrimaryTokenPrivilege Disabled

SeBackupPrivilege Disabled

SeIncreaseQuotaPrivilege Disabled

SeLoadDriverPrivilege  Disabled

SeManageVolumePrivilege Disabled

SeRestorePrivilege Disabled

SeSecurityPrivilege Disabled

SeShutdownPrivilege Disabled

SeSystemEnvironmentPrivilege Disabled

SeSystemtimePrivilege Disabled

SeTakeOwnershipPrivilege Disabled

SeUndockPrivilege Disabled

 

[markybob]

Same problem here after lastest Windows update

[Britgirl]

We kindly request everyone to update to the latest version 5.2.11 and let us know if you continue to have problems.

[mhnj7]

I’m having this problem and I’m running 5.2.11 It’s a clean install of Windows 10 and NoMachine.

[jmartinez]

Same issue with Windows 10 and the latest version 5.2.11

nxserver.log

2017-02-16 09:50:49 875.525  5812 NXSERVER WARNING! Process ‘C:\Program Files (x86)\NoMachine\\bin\\nxexec –server –status’ with pid ‘2096/708’ finished with exit code 1 after 0,031 seconds.

nxservice.log

2512 3896 19:15:55 726.602 nxserviceExecuteProcess: ERROR! Read failed.

2512 3896 19:15:55 726.602 nxserviceExecuteProcess: Error is 32, ‘Broken pipe’.

nxerror.log

Error: Cannot send request to NXLSA package.

Error code is : 0.

Package’s response is : 0xc0000001.

Error: Cannot execute nxserver process.

Error code is : 0.

Error: Server exec failed.

[ringram74]

I’m running 5.2.11_1 on a fresh Windows 10 Home installation and having the same problem. My logs are attached.

Attachments:

1. NoMachineLogs.zip

[Cato]

Hello,

Please, check thread:

https://www.nomachine.com/forums/topic/nomachine-not-starting

and verify if you’re experiencing:

https://www.nomachine.com/TR03O07676

[jmartinez]

No protected lsass service in my case.

[Cato]

Hello jmartinze,

Please, make sure that you performed system reboot after installation.

If the problem still persists:

1. Gather NoMachine logs using this guide: https://www.nomachine.com/DT07M00098.

2. Check the value of ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa’
registry key.

3. Check if ‘nxlsa’ module is loaded correctly using Process Explorer:

– Download and install package from https://technet.microsoft.com/pl-pl/sysinternals/processexplorer.

– Start Process Explorer as Administrator.

– Click on ‘Find’ and ‘Find handle or DLL’. Type ‘nxlsa’ in search box.

If the module is correctly loaded, search result will show that module belongs to ‘lsass.exe’ process.

Send logs, value of registry key and result of ‘nxlsa’ query to forum[at]nomachine[dot]com.

[Britgirl]

We have not received any further information from users, but our own investigations have progressed. This and other related issues linked from within will be fixed in version 6.

[Author]

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