Socket: Can’t query network interface

[tbcdns]

Hi,

I am getting some error when starting new sessions

Info: Starting NoMachine version 5.1.9.

Info: Loading settings from ‘/Users/xxxx/.nx/config/player.cfg’.

Info: Loaded translation files for ‘French’.

928 775 17:28:36 281.119 Main: Creating the client session.

928 775 17:28:36 281.178 ClientSession: Initializing session at 0x10263d400.

928 775 17:28:36 468.344 Socket: WARNING! Can’t query network interface.

928 775 17:28:36 468.368 Socket: WARNING! Error is 0 ‘No error’.

928 35843 17:28:36 498.348 Socket: WARNING! Can’t query network interface.

928 35843 17:28:36 498.365 Socket: WARNING! Error is 0 ‘No error’.

2016-03-16 17:28:36.730 nxplayer[928:13625] 17:28:36.730 WARNING: 140: This application, or a library it uses, is using the deprecated Carbon Component Manager for hosting Audio Units. Support for this will be removed in a future release. Also, this makes the host incompatible with version 3 audio units. Please transition to the API’s in AudioComponent.h.

928 775 17:28:36 926.421 ClientSession: Initialized session at 0x10263d400.

Info: Slave server running with pid 60931.

928 775 17:28:36 927.248 Main: Entering the GUI event loop.

Info: Listening to slave connections on port 60215.

928 37299 17:29:50 012.467 Socket: WARNING! Can’t query network interface.

928 37299 17:29:50 012.500 Socket: WARNING! Error is 0 ‘No error’.

928 775 17:29:55 027.107 ClientSession: Starting session at 0x10263d400.

928 775 17:29:55 029.422 ClientSession: Going to start session ‘/Users/xxxx/Documents/NoMachine/CloudJump.nxs’.

928 775 17:29:55 036.830 Connection: Initializing connection at 0x102304430.

928 775 17:29:55 037.047 Connection: Initialized connection at 0x102304430.

928 775 17:29:55 037.063 Connection: Starting connection at 0x102304430.

928 775 17:29:55 037.309 Connection: Started connection at 0x102304430.

Info: Connection to 127.0.0.1 port 3333 started at 17:29:55 037.843.

928 775 17:29:55 042.228 ClientSession: Started session at 0x10263d400.

928 38583 17:29:55 116.459 ClientSession: A valid certificate for this server was found.

928 38583 17:29:55 144.950 Encryptor/Encryptor: ERROR! Authentication failed.

928 38583 17:29:55 144.999 Encryptor/Encryptor: ERROR! Authentication failed in context [A].

Error: Authentication failed in context [A].

928 38583 17:29:55 145.049 Channel/Channel: WARNING! Runnable DaemonReader failed for FD#30.

928 38583 17:29:55 145.072 Channel/Channel: WARNING! Error is 1, ‘Operation not permitted’.

928 23671 17:29:55 145.365 DaemonClientApplication/DaemonClientApplication: WARNING! Session terminated abnormally.

928 23671 17:29:55 145.438 DaemonClientApplication/DaemonClientApplication: WARNING! Error is 1, ‘Operation not permitted’.

Warning: Connection to 127.0.0.1 port 3333 failed at 17:29:55 145.516.

Warning: Error is 1, ‘Operation not permitted’.

928 775 17:29:55 145.841 Connection: Connection at 0x102304430 failed.

928 775 17:29:55 145.881 ClientSession: Runnable at 0x102304430 caused the session at 0x10263d400 to fail.

928 775 17:29:55 145.907 ClientSession: Failing reason is ‘The NoMachine service is not available or the access was disabled’.

928 775 17:29:55 157.962 ClientSession: Stopping session at 0x10263d400.

928 775 17:29:55 177.073 Connection: Stopping connection at 0x102304430.

Info: Slave server running with pid 61447.

Info: Listening to slave connections on port 32458.

928 775 17:29:55 177.469 Connection: Stopped connection at 0x102304430.

928 775 17:29:55 188.770 ClientSession: Stopped session at 0x10263d400.

I am a bit worried about this “WARNING! Can’t query network interface.” do you have any ideas how I could solve this issue?

Thanks!

[barpa]

Hi,

The logs don’t help us understand what might be happening. Please tell us what OS X version you have installed NoMachine on and what you are trying to connect to (OS and version). What is the error displayed in the nxplayer? Are you using NX protocol when connecting to free version?

[tbcdns]

Hi,

I have El Capitan (10.11.3).

I am trying to connect to two different hosts. One via SSH and the other one via NX using an http proxy.
However, I am almost sure it’s not a problem of the hosts, because with exactly the same config, it’s working fine for my colleagues.

When I tried to connect via SSH, in the nxplayer I just got a message saying: “The NoMachine service is not available or the access was disabled”
Via NX I got the loading icon and then the nxplayer restart without any messages. In the log I just have:
“11120 75287 17:05:52 200.719 Socket: WARNING! Invalid family requested.”

Thanks for your help!

[barpa]

Hi,
In most cases “The NoMachine service is not available” means that there is no NoMachine installed on the remote machine or the installed version doesn’t support SSH connections.
The nxplayer restart can be caused by a crash. Can you send us the crash report? It may be in the following folders:
/Libraries/Logs/DiagnosticReports
/Libraries/Logs/CrashReporter
/Users/Username/Library/Logs/CrashReporter

Send any attachments to forum[at]nomachine[com].

 

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