Strange Outlook interface problems

[chiamarc]

Hi Folks,

I currently connect to the latest free NoMachine server (6.0.80) running on Windows 10 laptop from a Fedora 27 linux client (GNOME).  When I run Outlook 2016 (16.0.4266.1001), things seem normal for a short while.  Eventually my Outlook GUI becomes unusable…the message navigation pane blanks out or worse, the message I click on only changes the preview pane message title but not the content!  This sometimes happens even if I’m physically on the laptop and there’s a remote session still active.  If I disable the nx server I do not experience this.  Please advise.

Regards,
Marc

[kroy]

Can you check if disabling “Use hardware acceleration for display processing” on the Windows host would help? You can find it in the server preferences (https://www.nomachine.com/AR02L00782). Please logout from the desktop to be sure it takes effect.

Can you also zip logs (it’s in %ProgramData%\NoMachine\var\log directory) and send them to forum[at]nomachine[dot]com?

[chiamarc]

This seems to be working, thanks!  Out of curiosity, how does acceleration affect this?  Are certain operations writing to the frame buffer/driver skipped or compressed and so a signal to redraw components is never sent?

[Britgirl]

The option disables the use of DirectX which NoMachine uses DirectX to capture images from applications. We are currently investigating why some users have observed this unusual behaviour.

[Author]

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