Stuck in view-only mode

[redss55]

I run NoMachine 8.11.3 on Ubuntu Linux from VMWare.  When I log in from a Mac client 8.11.3, it’s always stuck in view only mode, even though the view-only checkbox is unchecked in the server security settings.

How can I fix this?

[Britgirl]

Hi,  logs would be useful from both Mac and Ubuntu sides.  You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[redss55]

I emailed the logs!

[Britgirl]

Hi, thanks for the submitting the logs. The agent logs were missing unfortunately (which we need), but in the server logs we can see the following errors:

7901 259 2024-03-23 04:06:03 608.263 Socket: ERROR! Can’t execute the sysctl request.
7901 259 2024-03-23 04:06:03 620.942 Socket: ERROR! Error is 12 ‘Cannot allocate memory’.

What we don’t know if this is due to system memory being exhausted or whether you have a per-user limit, but it’s something you need to check. Then, please gather the logs (--enable all as per the instructions) making sure not to remove the agent logs.

[Author]

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