Ubuntu 18.04 no external IP

[ljh48332]

I installed the deb 6.11.2 version of NoMachine on my Ubuntu 18.04 machine using the command

sudo dpkg -i Downloads/nomachine_6.11.2_1_amd64.deb

I now can only connect locally and no external IP address is shown. Upnp is enable on my router and in the server.cfg file. The command

sudo /etc/NX/nxserver --upnpstatus

shows only addresses for Local and Gateway while the External is blank. When I run the command

sudo /etc/NX/nxserver --upnpmap

nothing is returned after running for several minutes. I am using the Negear nighthawk R6400v2 router.

One other thing that I have noticed that may or may not be normal but I have NX directories in both my /etc and /usr directories.

Any advice is appreciated.

[kroy]

Please enable debug, restart nxserver (sudo /etc/NX/nxserver –restart) and execute those commands: sudo /etc/NX/nxserver –upnpstatus and sudo /etc/NX/nxserver –upnpmap. Send logs to forum[at]nomachine[dot]com. There is instruction how to enable and collect debug logs automatically: https://www.nomachine.com/DT10O00162.

One other thing that I have noticed that may or may not be normal but I have NX directories in both my /etc and /usr directories.

Directory /etc/NX contains configuration files, do not remove them – it would prevent NoMachine from working properly.

[Author]

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