Hello
There are a few things to check:
1. In /usr/NX/etc/server.cfg what are the values of keys EnableUserDB and EnablePasswordDB?
Are they commented?
If they are commented or set to 0 it means the NoMachine will use
system authorization to authenticate users. Skip point 2 and go to the point 3.
2. If both this keys are set to 1, NoMachine is using the internal password database
to authenticate users. please use command
# /etc/NX/nxserver --passwd <username>
to set new password and try again.
3. To rule out the simplest mistake, please check if you can use the username/password to login into system.
4. To check for NoMachine authorization problems please run
/usr/NX/bin/nxexec --auth
and use the Username and password used for failed connection. Please provide us
with output.
5. Please check the NoMachine log files for errors/warnings connected with the user login
Files are /usr/NX/var/log/nxserver.log and /usr/NX/var/log/nxerror.log.
6. Please check the system log file – for ubuntu it should be /var/log/auth.log – for any errors connected with failed login.
/Mth