White screen on connection

Forum / NoMachine for Linux / White screen on connection

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  • #46516
    SelfCombusted
    Participant

    Running Debian 12, with KDE on server (surface pro 4).

    Running Windows 10 on client

    I have tried disabling hardware encoding, disabling acceleration for display processing, changing the display encoding, tried the solution here: https://kb.nomachine.com/AR02P00969

    When I try to connect to the Debian server, it allows a connection, and displays that one has been made on the server, however, on the client side, there is only a white screen.

    There are no issues when doing the inverse (connecting to the win10 server from the Debian client)

    Both versions running 8.10.1

     

    #46538
    Britgirl
    Participant

    Are you able to send us the server-side logs? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

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