Win 11 server unreachable after few days since NoMachine 9

[Frank Steiner]

Hi,

after upgrading from NoMachine 8 to 9 (currently 9.0.188) on a Windows 11 host, the host becomes unreachable after a few days. When I login locally and look at the NoMachine server settings it says the server is still running fine, but trying to connect with nxplayer I get the error that there is not route to the host/ip. After restarting the NoMachine server on the Windows 11 host, everything looks as before, but now I can connect with nxplayer without problems. It works fine for some days, then again the connection fails with “no route to host <ip> found”. It worked flawlessly with NoMachine 8 before.

Is that problem known already?

cu,

Frank

 

 

[Britgirl]

We are not able to reproduce this. Can you send us the logs? Go to Settings > Server > Security, set log level to 9, reproduce the problem, then “take logs “. For full instructions see this document:  https://kb.nomachine.com/DT08U00298. Send us the complete file, you can either attach here or send directly to forum[at]nomachine[dot]com, making sure to reference the title of the topic as the subject of your email. Thanks!

[Frank Steiner]

I could collect the logs when it happened and have sent a link to the requested email address where you can download them (they are 27MB, so I didn’t attached them to the email…). I hope the logs are helpful!

[Author]

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