MannyMan

[MannyMan]

Thanks for the reply. Yeah I didn’t supply log files. I was having problems submitting the ticket because I had attached a screenshot, and after removing the screenshot, I then tried to submit the ticket to see if the screenshot was the problem (but forgot to attach the logs).

In any case, this situation has been resolved and it was the case that an enterprise licence is required for web access. I didn’t realise this at first until after further research.

This ticket can now be closed, thanks.

[Author]

Posts