apfaffman

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  • April 22, 2020 at 08:10 in reply to: NXD Service won’t start on MacOS 10.12.6 Sierra #26935
    apfaffman
    Participant

    Hi, everyone.

    So the looks report some useful information.

    nx.error.log reports a lot of the following:

    71393 775 15:15:02 858.855 ServerSubsystem: ERROR! Cannot find product id.
    71422 775 15:15:05 442.653 ServerSubsystem: ERROR! Cannot find product id.
    71436 775 15:15:07 393.904 ServerSubsystem: ERROR! Cannot find product id.
    71478 775 15:15:21 547.488 ServerSubsystem: ERROR! Cannot find product id.
    71563 775 15:15:39 862.350 ServerSubsystem: ERROR! Cannot find product id.
    71577 775 15:15:42 135.068 ServerSubsystem: ERROR! Cannot find product id.
    71586 775 15:15:44 431.100 ServerSubsystem: ERROR! Cannot find product id.
    71674 775 15:16:43 332.971 ServerSubsystem: ERROR! Cannot find product id.
    71760 775 15:17:01 559.388 ServerSubsystem: ERROR! Cannot find product id.

    Meantime, nx.server.log reports no nx user exists:

    2020-04-14 16:38:13 605.375 23831 NXSERVER WARNING! User nx doesn’t exist in system.
    2020-04-14 16:38:15 245.391 23854 NXSERVER WARNING! User nx doesn’t exist in system.
    2020-04-14 16:38:18 902.235 24264 NXSERVER WARNING! User nx doesn’t exist in system.
    2020-04-14 16:40:03 265.723 24264 NXSERVER Previous message repeated 5 times
    2020-04-14 16:40:03 265.861 24264 NXSERVER WARNING! Timeout 60s when waiting for nxserver –daemon.
    2020-04-14 16:40:03 265.952 24264 NXSERVER WARNING! nxserver –deamon is not ready.
    2020-04-14 16:47:28 294.895 25004 NXSERVER WARNING! User nx doesn’t exist in system.
    2020-04-14 16:47:35 448.424 25020 NXSERVER WARNING! User nx doesn’t exist in system.
    2020-04-14 16:47:35 489.920 25020 NXSERVER Previous message repeated 1 time

    Seems the nx user was not created successfully and necessary ownerships weren’t created on nxd files… so I checked the installation logs. Here’s the abridged version:

     

    NX> 700 ERROR: Cannot change ownership of: /Applications/NoMachine.app/Contents/Frameworks/etc/passwords.db.lock to: nx:wheel.
    NX> 700 ERROR: Cannot change ownership of: /Applications/NoMachine.app/Contents/Frameworks/etc/administrators.db.lock to: nx:wheel.
    NX> 700 ERROR: Cannot change ownership of: /Applications/NoMachine.app/Contents/Frameworks/etc/guests.db.lock to: nx:wheel.
    NX> 700 ERROR: Cannot install file: /Applications/NoMachine.app/Contents/Frameworks/etc/keys/node.localhost.id_dsa.pub.
    NX> 700 Result: NX> 162 Disabled service: nxserver.
    NX> 162 Disabled service: nxnode.
    NX> 162 Disabled service: nxd..

    A bunch of NX 700 errors stating that certain files or folders in the NoMachine installation directory couldn’t have their ownership changed to nx:wheel or nx:nx, then the installer disabling nxd.

    Before I go about uninstalling, manually creating an nx sudo user, and then reinstalling, does anything else seem like a good idea to try?

    April 17, 2020 at 21:33 in reply to: NXD Service won’t start on MacOS 10.12.6 Sierra #26874
    apfaffman
    Participant

    hi, og00r, thanks for your help.

    screenshot of grep’d ps output and NoMachine logs are attached. logs were collected after running nxserver –restart, as you suggested.

    Attachments:

    1. 2020-04-17-12_13_36-NEO-10.17.119.199-Remote-Desktop-Connection.png

    1. NoMachine-log.tar.gz
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