hawk

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Viewing 14 posts - 31 through 44 (of 44 total)
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  • hawk
    Participant

    Thank you for reporting this problem. We have opened a Trouble Report to track this issue: https://www.nomachine.com/TR11O08293. To let the installation complete without errors please temporarily change name or backup and remove “/etc/lsb-release” file (it can be restored after installation/update of NoMachine) as the user “jayltee” instructed.

     

    To be notified when the fix is released, you may register to the ‘Notify me when the TR is closed’ option.

    in reply to: Enterprise client 5+6 on same machine #16834
    hawk
    Participant

    Hello,

    Unfortunately NoMachine does not support two different versions of NoMachine Enterprise Client installed on one Windows. It will automatically find and update existing NoMachine.

    hawk
    Participant

    You can check it directly in your license files: /usr/NX/etc/server.lic and /usr/NX/etc/node.lic.

    NoMachine Free license from v. 3.5.0 has line “Product:            NX Free Edition Node” in node.lic file and line “Product:            NX Free Edition” in server.lic file.

    NoMachine Free in versions 4 – 6 has line “Product:                NoMachine Node” in node.lic file and line “Product:                NoMachine” in server.lic file.

    hawk
    Participant

    Thank you for reporting this problem and the detailed analysis. We are still investigating this issue because we weren’t able to reproduce it. We will open a Trouble Report and inform you about it as soon as possible.

     

    in reply to: Server upgrade (5-6) problem: No valid subscription found? #16747
    hawk
    Participant

    We see that you still have an old 3.5.0 license for NX free edition in place, which is no longer supported in version 6.

    We suggest to change names of /usr/NX/etc/server.lic and /usr/NX/etc/node.lic to /usr/NX/etc/server.lic.old.backup and /usr/NX/etc/node.lic.old.backup before update to v. 6.

    or

    uninstall NoMachine software, remove the /usr/NX directory and install again package NoMachine v. 6.

    in reply to: Server upgrade (5-6) problem: No valid subscription found? #16714
    hawk
    Participant

    Hello, to investigate the problem, I would need some additional information:

     

    1) Please execute commands:

    ls -ltr /usr/NX/etc/

    sudo cat /usr/NX/etc/*lic

     

    2) Provide also the following files:

    /usr/NX/var/log/nxinstall.log

    /usr/NX/var/log/nxupdate.log

     

    You can attach output and logs here or send them to forum[at]nomachine[dot]com.

    in reply to: Installation error Ubuntu 14.04.3 #10694
    hawk
    Participant

    @davidblumenthal From logs and informations you sent us, we are sure that you have installed x32 package (nomachine_5.1.9_7_i386.deb) on x64 Ubuntu which don’t have support for x32 architecture packages (unless you will install x32 libraries from ubuntu repository).

    To fix it you need to uninstall actual package by sudo dpkg --purge nomachine, then remove all leftovers by executing command: rm -rf /usr/NX/ /var/NX/ /etc/NX/ and install x64 package from our website (nomachine_5.1.9_6_amd64.deb).

    in reply to: Installation error Ubuntu 14.04.3 #10433
    hawk
    Participant

    Hello,

    We aren’t able to reproduce your problem in our lab. We need more details. Could you run below commands, collect some logs and send output to forum[at]nomachine[dot]com, please?

    1) lsb_release -a

    2) uname -a

    And we need nxinstall.log and nxupdate.log from /usr/NX/var/log/ directory. The proper way how to do this is explained inside this link https://www.nomachine.com/DT07M00098 .

    in reply to: Upgrade failure 5.0.43 to .47, Linux Workstation license #8872
    hawk
    Participant

    Unfortunately we will need some additional information. Those should tell us where the real problem is. Please run:

    1) md5sum nomachine-workstation-update_5.0.47_3_x86_64.rpm
    (run this command in the same place you was running command “rpm -Uv nomachine-workstation-update_5.0.47_3_x86_64.rpm” please)

    2)ls -ltr /etc/NX/ /etc/NX/server/localhost/

    and collect /usr/NX/var/log/nxinstall.log and /usr/NX/var/log/nxupdate.log (if it exist) files, send those information to forum[at]nomachine[dot]com, please.

    • This reply was modified 8 years, 5 months ago by hawk.
    in reply to: Upgrade failure 5.0.43 to .47, Linux Workstation license #8855
    hawk
    Participant

    Hello,

    We aren’t able to reproduce your problem in our lab. We need more details. Could you run below commands, collect some logs and send output to forum[at]nomachine[dot]com, please?

    1) /usr/NX/bin/nxserver --version
    2) ps aux | grep nx

    And we need whole /home/<your_user>/.nx directory. The proper way how to do this is explained inside this link https://www.nomachine.com/DT04M00076#5

    • This reply was modified 8 years, 5 months ago by hawk.
    • This reply was modified 8 years, 5 months ago by hawk.
    in reply to: Enabling SSH on server #6884
    hawk
    Participant

    Hello venkats,

    I’ve noticed that there is a space between ‘,’ and ‘SSH’ in your ClientConnectionMethods key:

    ClientConnectionMethods NX, SSH

    Please remove this space and restart nxserver by terminal command ‘sudo /etc/NX/nxserver –restart’.

    It should look like this:

    ClientConnectionMethods NX,SSH

    in reply to: Enabling SSH on server #6587
    hawk
    Participant

    The reason why SSH sessions are disabled is still unclear and we would need some additional information to continue this investigation.

    Can you please send us whole compressed /usr/NX/var/log/ directory and your server.cfg file from /usr/NX/etc/ ?

    Send them to forum[at]nomachine[dot]com, thank you in advance.

    in reply to: Enabling SSH on server #6503
    hawk
    Participant

    After NoMachine uninstall, configuration files are backed up and left in /usr/NX/ directory. When you installed NoMachine Workstation, configuration files from NoMachine free were restored. NoMachine free does not support SSH, so the two keys controlling the use of SSH now need to be set by hand. You have do add SSH value to the ClientConnectionMethods key in server.cfg and to ClientConnectionMethods in node.cfg.

     

    in reply to: Enabling SSH on server #6053
    hawk
    Participant

    Hello,

    did you install the Workstation from scratch or was it an update?

    Please tell me also operating system and version of the machine
    where the Workstation is installed (e.g. Ubuntu 14.04).

    Additionally, provide the nxinstall.log file.
    It’s in the /usr/NX/var/log/ directory.

Viewing 14 posts - 31 through 44 (of 44 total)