Forum Replies Created
February 22, 2023 at 19:01 in reply to: Poor picture quality after upgrading to NoMachine 8 #43046
According to this Apple page, there is only one Mac mini M1 model year (2020). I believe I bought it in 2021, but that shouldn’t change the the specifications at all as far as I know.
I had not seen that quality slider, increasing it does help here.
Thank you.February 22, 2023 at 16:20 in reply to: Poor picture quality after upgrading to NoMachine 8 #43035
The Mac is an M1 Mini running MacOS Monterrey (12.6.3). Based on this unrelated github issue, it seems like my hardware and OS should support hardware H264.
The OS version was 12.6.1 when I started this thread and could feasibly have been 12.6.1 or 12.6.2 when the logs were collected. Even with “Use hardware encoding” and “Use acceleration for display processing” checked the really bad video issues seemed to go away when I updated NoMachine to 8.4.2 (again, not sure what version I was running when I collected the logs), so I wonder if an upgrade could have replaced the missing library. To be clear, when say really bad, I mean text that was illegible (often worse than the screenshots I submitted, either permanently or for a countable number of seconds).
That having been said, certain things are still very poorly rendered, which may or may not imply the same issue persists on some level. Specific examples include the login fields for this forum (like the background, form, and border colors are so close together, they don’t necessarily get rendered at all) and the reactions in the Messages app (Heart, ThumbUp, ThumbDown, HAHA, !!, ?) in dark mode are basically just blobs (I can see there are 6 distinct blobs, but I can’t identify which is which).
Given that the issue is actually much improved, would a complete re-install still be recommended, or should I just wait for the next update? Separately, is it possible that new logs should be collected in case I’m now seeing a different issue?January 12, 2023 at 00:20 in reply to: CapsLock won’t turn off #42426
I have tested the workaround and it works. Thank you.
I’m unsure what you mean by press it twice. I’ve definitely pressed it multiple times and it never turns off regardless of whether or not it is off outside of the connection. I was going out of my way to avoid pressing it outside of the NoMachine screen because of a separate issue in separate software.January 6, 2023 at 17:41 in reply to: Poor picture quality after upgrading to NoMachine 8 #42345
I’m confused. Are you asking for logs for the other issue, or are you asking for the remaining logs for this issue? If the latter, it looks to me like 5 files uploaded successfully here and only one didn’t, so I only e-mailed the 1 that didn’t…January 6, 2023 at 14:54 in reply to: Poor picture quality after upgrading to NoMachine 8 #42339
That e-mail is sent. Should I follow the log collection procedure to send logs for CapsLock won’t turn off as well?January 5, 2023 at 23:10 in reply to: Poor picture quality after upgrading to NoMachine 8 #42326
Now I am attaching the logs fort he garbled text. The screenshot is included with the remote logs. Based on the experiences I had while preparing to and trying to capture these logs, the “Use acceleration for display processing” checkbox likely has no effect (where the difference I thought I noticed before was likely just timing with network connectivity or something). It often recovers from that garbled state very quickly and sometimes doesn’t recover from it at all until I switch windows.
Attachments:January 5, 2023 at 22:44 in reply to: Poor picture quality after upgrading to NoMachine 8 #42321
Because it is simpler, I have reproduced the white screen first, with logs from those instructions. I will make a separate post for the garbled display issue.
Attachments:January 2, 2023 at 14:16 in reply to: Poor picture quality after upgrading to NoMachine 8 #42265
Are there any instructions available for downgrading? I assume just re-installing the older version over the top of the newer version wouldn’t be a great idea, but I’m not sure if uninstalling and re-installing with a full configuration is necessary or if there are other options. I believe the issue is with newer versions, but a proper downgrade could disprove that if I’m having ISP issues…December 19, 2022 at 18:28 in reply to: CapsLock won’t turn off #42043
I am running Monterrey v12.6.1.December 14, 2022 at 15:03 in reply to: Poor picture quality after upgrading to NoMachine 8 #42009
I tried to post a reply and got “Error: Are you sure you wanted to do that?” so I’m trying again…
When I disabled “Use hardware encoding” and reconnected after restarting the server via the GUI, I only got a blank white screen. Additional restarts via terminal lead to the same behavior. Re-checking the box and restarting the service through the GUI brought the display back. I also tried unchecking “Use acceleration for display processing” since I wasn’t sure if it could also be new or different between versions. With that unchecked, I still get a blank white screen while “Use hardware encoding” is unchecked, but may have a slightly better experience while “Use hardware encoding” is checked. Specifically, the garbled picture may clear up slightly more often and/or to a better degree with that particular configuration, but I don’t think it is performing as well as it was pre-upgrade.
Is there any information I should provide to help diagnose the blank white screen with hardware acceleration disabled and/or is it possible that I need to take additional steps such as a full machine reboot for that setting change to work correctly?November 9, 2021 at 21:18 in reply to: Thunderbird e-mail drag and drop #36180
It seems I can’t use the screenshot app to capture selection via NoMachine now. I’m unable to use resize the selection area with the mouse. I’m certain it has worked in the past, so I’m wondering if this setting change is causing that problem.November 9, 2021 at 18:03 in reply to: Thunderbird e-mail drag and drop #36179
To be clear, I was using that option when I said the behaviors I described here do seem to be resolved in that option. I had already enabled it assuming it would do nothing or crash things if it wasn’t working (with recovery being as simple as removing the option).November 8, 2021 at 20:21 in reply to: Thunderbird e-mail drag and drop #36148
FWIW, the behaviors I described here do seem to be resolved in this version. Thank you.November 4, 2021 at 22:24 in reply to: Thunderbird e-mail drag and drop #36108
Since the automatic upgrade to 7.7.4, I’ve found that they move to a folder other than the one I’m dragging to instead of failing to move, so I’ve gotten out of the habit of dragging at all. I would like to test this, is that the correct version to be testing against?November 4, 2021 at 22:20 in reply to: NoMachine quit working after Mac sleep disconnect? (Not blank screen issue) #36107
Thank you for the link. I have not seen the issue recur since the automatic upgrade to 7.7.4, but I will do this if it does.