og00r

[og00r]

Could you please also upload log files from that redirected path?
Also is there any nx logs (.nx) in user STAFF/myair (for example) home directory?
I am missing files from his side, as it looks until that moment everything works ok, something is wrong on their side, and such logs should be in redirected path or in that user home directory.

[og00r]

I saw some problems with domain users home directory:
3360 7248 11:28:15 542.364 HostHomeDirGet: ERROR! Cannot retrieve home directory for user ‘TD-EF\myair’.

could you try change path in key UserNXDirectoryPath in node.cfg to some directory where everybody got access? Could be something temporary as C:\tmp\

And if problem persist we would need more information like:
– is every user affected?
– at what step it crashes? After login?
– do you using nfs drive maybe?

[og00r]

Ok, looks like some problem with starting the main process, as I do not see any logs from it on restart.
I guess you restarted already the whole machine a few times and it still happens. Could you try to make a fresh install?
Delete C:\Program Files (x86)\NoMachine after uninstall. Then reinstall again without activating licenses (they should be activate since installation).
Also, ensure that the computer is correctly restarted after the installation process.
Are you using some external firewall/antivirus which could block NoMachine processes?

Did you forward correct ports in that Dynu DNS?
Here is an article with the ports NoMachine needs:
https://www.nomachine.com/AR01L00770

Did you try back to setup without Dynu?

[og00r]

Ok thanks for last outputs.
As I’m trying reproduce issue, but please in meantime paste here output of:
nxserver –subscription run also in cmd as admin.
nxserver –version run also in cmd as admin.

and paste yours server.lic if possible. As it looks like problem with get correct product id from it.

[og00r]

I hope that you restarted whole operating system after installation?

[og00r]

Could you try my solution from this post:

Cannot get output for command: evalsha after resending

that one with sudo /etc/NX/nxserver –updatedb
or
with fresh reinstall and remove /usr/NX

If nothing helps, please let me know.

[og00r]

Are you sure that NoMachine nxserver is not running? I see some nxserver process in process explorer.

But lets find out:
1) Open cmd as admin.
2) go to C:\Program\ Files\ (x86)\NoMachine\bin
3) run command “nxserver –status”
4) if it is disabled then run “nxserver –restart”. (I hope machine was restarted after installation)
(double click on nxserver.exe does nothing as nxserver requires parameters for every operations, so all further commands must be done through cmd with correct parameters “–something”)

Please paste here screenshot with output for command from point 3 and point 4.

Also I do not see logs from nxserver or even nxinstall, could you check those both location for them:

C:\ProgramData\NoMachine\var\log\
C:\Users\YourUsername\.nx\

There should be (nxinstall.log / nxupdate.log and nxerror.log and nxserver.log). Collect them please.

[og00r]

Hello,

thank you for the feedback. Glad to know you like our product!

Now onto your question. Yes, we do need more info, logs and command from the remote machine (Lubuntu).

Could you send us logs from the server side and attach them here?
Instructions on how to extract server logs are here: https://www.nomachine.com/DT10O00162#1

Could you also paste you command DefaultDesktopCommand from /usr/NX/etc/node.cfg. ?

Thanks!

[og00r]

Since I tried to use Dynu DDNS my nxserver for Windows 10 stopped working.

So everything worked correctly before using Dynu DDNS? Or something else also changed? For example: new version of nomachine was installed?

Also, when I try to run nxserver using cmd, another process starts (nxserver.bin) and disappears.

When you start from cmd, which command are you using? And what output it provides? (you can paste screenshot here with command and it’s output)

 

Could you try gather logs with steps from here?
https://www.nomachine.com/DT10O00162#1

It must be done in cmd as administrator user.

 

[og00r]

Did you update from version 7.0.x to newest 7.0.x? Looks like some problem with update could you try make fresh install?

1) Uninstall current NoMachine.
2) Remove directories /usr/NX and /etc/NX
3) Install newest NoMachine packages.

Second point is really important.
If for some reason reinstallation is not possible and if there exist file /usr/NX/etc/nodes.db then running command

sudo /etc/NX/nxserver –updatedb

could help. If there is /usr/NX/etc/nodes.db.backup instead, you could try to move file manually

sudo mv /usr/NX/etc/nodes.db.backup /usr/NX/etc/nodes.db

and then run

sudo /etc/NX/nxserver –updatedb

restart nomachine after that.

sudo /etc/NX/nxserver –restart

[og00r]

Did you try already solutions from other manjaro topic?
https://forums.nomachine.com/topic/connecting-to-manjaro-gnome

I mean:
1. Create a backup of nx PAM configuration (sudo cp -a /etc/pam.d/nx /etc/pam.d/nx.original). Then change /etc/pam.d/nx in this way:

auth       include       system-login
account    include       system-login
password   include       system-login
session    include       system-login

2. Change DefaultDesktopCommand in /usr/NX/etc/node.cfg

DefaultDesktopCommand “env DBUS_SESSION_BUS_ADDRESS=unix:path=/run/user/$(id -u)/bus /usr/bin/startplasma-x11”

3. Restart NoMachine:

sudo /usr/NX/bin/nxserver –restart

 

Point 2 is different than in mentioned topic, specially for KDE version

If for some reason problem persist please enable debug logs, restart NoMachine (command from above point 3) and try to connect again with enabled logs. Gather logs and send them please. Article about enabling logs:
https://www.nomachine.com/DT10O00162#1
(Please restart NoMachine before point 2 in that article)

[og00r]

Please check article:
https://www.nomachine.com/AR02L00785

especially:

2. You should find there the authorized.crt file. Create this file if it doesn’t exist. On Linux/Mac, this file needs to have permissions set to 0600.

create authorized.crt file with correct permissions

[og00r]

Please enable the logs this way:
https://www.nomachine.com/DT11R00182
then restart the whole NoMachine with
/etc/NX/nxserver --restart
collect logs and send them (to forum[at]nomachine[dot]com, referencing the topic as subject) if the problem persists after restarting the machine.

[og00r]

Could tell which version of Windows domain server are you using?

And what values are set on mac osx in users and groups settings:
Create mobile account
Force local home directory
?

Did you leave default values or did you edit them?

[og00r]

I’m glad that it helps temporarly, but could you post your configuration that it can be reproduced and fixed correctly? What AD server is used? And is it default configuration on osx? Or something were changed?

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