Arrow keys don’t work

[aragorngibli]

Hi, I am connecting from Windows 11 to Ubuntu 24.04 using NoMachine 9.2.18. The up arrow key is not working. It opens a printscreen window in Ubuntu. I appreciate any help in fixing this. Thanks.

I ran setxkbmap -print : the outputs are:

xkb_keymap {

xkb_keycodes  { include “xfree86+aliases(qwerty)” };

xkb_types     { include “complete” };

xkb_compat    { include “complete” };

xkb_symbols   { include “pc+us+us:2” };

xkb_geometry  { include “pc(pc104)” };

};

[Britgirl]

Hi, what is the desktop environment you are using? Can you send us the logs? You can extract them using the instructions here: https://kb.nomachine.com/https://kb.nomachine.com/DT08U00298#1.1. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[MrThompson]

Please have a look at the following topic with exactly the same title, ironically 😀
https://forum.nomachine.com/topic/arrow-keys-dont-work-2

I have the same problem and systems (Win11 client, Ubuntu 24.04 server) and the suggested fix worked for me. I have set up Ubuntu to have 1 active keyboard layout (US-Qwerty) so I typed

setxkbmap -rules evdev -model evdev -layout us

in a terminal inside the remote session, then disconnected and connected again. Arrow keys, home etc. are now working fine. Unsure if I have to to it again after a reboot.

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