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Hi,
in case it may be relevant (changelog gave no hints in that regard though),
I updated the server (and client) to 8.5.3 but the issue still persists as decribed.Hi Timo, so here’s where we are.
We don’t have your same card, so debugging ourselves is difficult. We use the Intel mediasdk mfx library for Intel QuickSync acceleration and for your specific problem it fails right on the start when we try to initialize the mfx session. It returns every time the MFX_ERR_UNSUPPORTED error, this is what we can see in the logs.
We’ve put together another debug library for you to test (this is our last one), when you have a chance please try it and send the logs as before. I’ll send the link via email as before, so check your inbox.
After that, what we can suggest, if you are able to, is that you test the mfx library with your own set-up by building it yourself.
Here is the link to the library https://github.com/Intel-Media-SDK/MediaSDK/blob/master/api/include/mfxvideo%2B%2B.h
The instructions for building and running it are here: https://github.com/Intel-Media-SDK/MediaSDK and https://github.com/Intel-Media-SDK/MediaSDK#how-to-build
We’ve checked the instructions, you’ll need to install additional development pacakages for libva and libdrm (libva-devel and libdrm-devel). If there is anything missing, the building process tells you what packages are missing, so you should be able to follow along. Tell us whether building it yourself and then running a sample encoder it works or not.
Following on from the logs that you submitted from our last debug library, can you send us the output of
ls -l /dev/dri?For the Intel UHD P630 machine
$ ls -l /dev/dri/
total 0
drwxr-xr-x. 2 root root        80 Jun 13 21:31 by-path
crw-rw—-+ 1 root video 226,  1 Jun 13 21:31 card1
crw-rw-rw-. 1 root render 226, 128 Jun 9 18:43 renderD128The server housing the Intel Arc 380 (DG2)
/dev/dri
did not exist there.
I guess, that’s why you were asking.Reason is the terrible Intel Arc that behaves erratic on boot.
A power cycle solved that.
(We have two of them, that behave identical. And you can find
plenty of bug reports of that sort. So it’s certainly not a hardware error.)
For that matter I suggested to focus debugging on the P630 first
as it also fails for encoding but doesn’t come with the additional
woes of the Intel Arc (on Linux).I’ll send you the logs for the DG2 properly initialized.
The logs from the arc 380 continue to show the MFX_ERR_UNSUPPORTED error which we print as:
Info: Intel Quick Sync H.264 acceleration is not supported.
Info: Please consider updating your Intel drivers.It would have been useful to know the outcome of installing/building mediasdk using the other ways we mentioned in the articles provided for comparison. As things stand, it is likely that the issue is with the Linux drivers.
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