Hardware encoding not working RTX 3050 6GB

[BradleyC34]

Hi

Tried my best to figure out the issue but I’m new to NoMachine.

I run a Windows 10 VM in my server with an RTX 3050 6GB passed through to it but for some reason NoMachine won’t use it for hardware encoding. I have varified the hardware encoder works in other software its just NoMachine.

 

Thanks

Bradley

Attachments:

1. 

   noHardEncod.png
   

[Britgirl]

Hi, can you send us the logs from the OS you are connecting to (i.e the NoMachine Windows server).  Please use the following instructions:

https://kb.nomachine.com/DT07S00243
To enable debug on Windows, open a CMD console as administrator:

> %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable all

Start a session as usual and then gather the logs:

> %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect

The log archive is named as: NoMachine-log-.zip (e.g. NoMachine-log-2018.09.27-11.44.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives on Windows 10/11. Send them to forum[at]nomachine[dot]com. Thanks!

[BradleyC34]

Hi,

Thanks for the reply!

I’ve sent the email with the logs. Let me know if I need to redo them!

Thanks for the help in advanced.

[Britgirl]

We checked the logs and confirm that the problem is the same as the one reported here: https://forum.nomachine.com/topic/nomachine-not-using-gpu-for-encoding#post-47274 related to specific nvidia driver versions. We are currently investigating workarounds, but for the time-being you should try downgrading to an earlier driver version (535.129.03 appears to be ok) or continue to use software encoding.

[BradleyC34]

Ah, I see.

I’ll try that older driver version and look out for updates to this.

Thank you for the help!

[Britgirl]

I forgot to post the link to the Trouble Report https://kb.nomachine.com/TR05V11159. You can use that to track when a fix has been released.

[Britgirl]

Please update to 8.12 which includes a fix for the TR I linked previously.

[BradleyC34]

Thank you for letting me know.

I have updated and can confirm hw encoding is working.

 

 

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