NoMachine Monitor could not create the settings directory

[guigrandesi]

After I downloaded NoMachine, every five minutes, an error pops up saying, “NoMachine Monitor could not create the settings directory. Please check your home directory permissions.”

I checked the other post about this error but didn’t get the answer. NoMachine Forum – Message dialog “NoMachine Monitor could not create the settings directory.” 

I’ve deleted and reinstalled NoMachine but no success either.

Thanks

NoMachine version: 8.11.3

Windows 10 Pro 22H2

[Britgirl]

We would need to see logs to understand the reason for this. Please run the following command from CMD (open as administrator)

%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable all

Reproduce the problem, then run:
%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect

The log archive is created in

%PROGRAMDATA%/NoMachine/var/log/archives

Send it via email to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject. Thanks!

 

[guigrandesi]

Ok thanks!
I sent the e-mail.

[Britgirl]

Logs show you didn’t reboot as recommended. Please reboot the operating system. If the problem continues, resubmit fresh logs.

[guigrandesi]

I didn’t know the recommendation of rebooting operating system. Anyway, I resbumited the logs via e-mail.

I did:

1) run %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable all;

2) reproduced the error;

3) reboot the system;

4) system initiated and reproduced error again;

5) run %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect

When I enter the commands on cmd, shows an error. Full message:

7292 8376 2024-04-24 09:25:58 989.133 HostHomeDirGet: ERROR! ‘ProfileImagePath’ not found.

7292 8376 2024-04-24 09:25:58 989.133 HostHomeDirGet: ERROR! Cannot retrieve home directory for user ‘LINEUS\re10978g’.

NX> 900 Debug mode enabled for: server

NX> 900 Debug mode enabled for: node

NX> 900 Debug mode enabled for: agent

Tks

[Britgirl]

We received the logs thanks.

[Author]

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