Problem installing on RPi 3B 64 bit

Forum / NoMachine for Raspberry Pi / Problem installing on RPi 3B 64 bit

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #52997
    quentin
    Participant

    pi@RPi-3-2:~ $wget -O nomachine.deb https://download.nomachine.com/download/8.16/Raspberry/nomachine_8.16.1_1_arm64.deb

    pi@RPi-3-2:~ $sudo  dpkg  -i  nomachine.deb

    (Reading database … 130221 files and directories currently installed.)

    Preparing to unpack nomachine.deb …

    /usr/NX/bin/nxserver.bin: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory

    dpkg: error processing archive nomachine.deb (–install):

    new nomachine:armhf package pre-installation script subprocess returned error exit status 127

    Errors were encountered while processing:

    nomachine.deb

     

    Any ideas? It’s almost as if the deb file is actually armhf not arm64 (aarch64).

    #53029
    Britgirl
    Keymaster

    Hi, can you tell us the output of “uname -a” run in a terminal on the RPi device?

    #53034
    quentin
    Participant

    Interesting that the error message references armhf and not arm64

    #53032
    quentin
    Participant

    pi@RPi-3-2:~ $ uname -a

    Linux RPi-3-2 6.12.25+rpt-rpi-v8 #1 SMP PREEMPT Debian 1:6.12.25-1+rpt1 (2025-04-30) aarch64 GNU/Linux

     

    #53042
    quentin
    Participant

    I just re-did  sudo apt update; sudo apt upgrade and install was successful.  Not sure what happened but installation looks good now.

    Now when I attempt to connect I keep getting this screen: attempting to reconnect.

    Attachments:
    #53044
    Britgirl
    Keymaster

    Previous reports have revealed that Raspberry Pi reports a 64-bit kernel. This is why uname -m command shows aarch64. However, the OS is actually 32-bit-based. Could you try installing a package suitable for ARMv7?

    Links to similar posts:

    Raspberry Pi bookworm install errors

    Unable to install on Pi4

    https://downloads.nomachine.com/download/?id=108&distro=Raspberry&hw=Pi3

    #53047
    quentin
    Participant

    There is actually a 64 bit OS version for the RPi 3B which is what I have installed. see attached

    Attachments:
    #53056
    quentin
    Participant

    The installation finished successfully and said the deamon was listening on port 4000. However when I try to connect I get a connection refused (user and passwd are correct!) . Here is the session log

    Info: Starting NoMachine version 8.16.1.

    Info: Loading settings from ‘C:\Users\Quentin\.nx\config\player.cfg’.

    Info: Loaded translation files for ‘English’.

    25692 22980 2025-05-20 14:29:02 265.132 Main: Creating the client session.

    25692 22980 2025-05-20 14:29:02 265.132 ClientSession: Initializing session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:02 359.453 ClientSession: Initialized session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:02 361.465 ClientSession: Starting session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:02 364.568 ClientSession: Going to start session ‘C:\Users\Quentin\Documents\NoMachine\RPi-3-2.nxs’.

    25692 22980 2025-05-20 14:29:02 374.103 Connection: Initializing connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:02 375.311 Connection: Initialized connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:02 375.311 Connection: Starting connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:02 375.311 ClientDaemonConnector: Starting a new connection to host ‘192.168.1.9’ on port ‘4000’.

    25692 22980 2025-05-20 14:29:02 375.311 Connection: Started connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:02 379.764 ClientSession: Started session at 0x0000000003bc8750.

    Info: Slave server running with pid 7544.

    Info: Listening to slave connections on port 53013.

    25692 22980 2025-05-20 14:29:02 384.264 Main: Entering the GUI event loop.

    25692 22980 2025-05-20 14:29:11 737.952 Connection: Connection at 0x00000000067dccd0 failed.

    25692 22980 2025-05-20 14:29:11 737.952 ClientSession: Runnable at 0x00000000067dccd0 caused the session at 0x0000000003bc8750 to fail.

    25692 22980 2025-05-20 14:29:11 737.952 ClientSession: Failing reason is ‘The remote host ‘192.168.1.9’ refused to establish a network connection on port ‘4000’. Please verify that NoMachine is correctly installed and listening on the port where you are trying to connect, and that incoming traffic is not being blocked by a firewall or NAT.’.

    25692 22980 2025-05-20 14:29:11 749.501 ClientSession: Stopping session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:11 756.580 ClientSession: Destroying display client.

    Info: Slave server running with pid 18880.

    Info: Listening to slave connections on port 31870.

    25692 22980 2025-05-20 14:29:11 765.976 Connection: Stopping connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:11 765.976 ClientDaemonConnector: Stopping the current connection.

    25692 22980 2025-05-20 14:29:11 765.976 Connection: Stopped connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:11 775.444 ClientSession: Stopped session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:13 945.793 ClientSession: Starting session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:13 945.793 ClientSession: Going to start session ‘C:\Users\Quentin\Documents\NoMachine\RPi-3-2.nxs’.

    25692 22980 2025-05-20 14:29:13 954.920 Connection: Finishing connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 954.920 ClientDaemonConnector: Stopping the current connection.

    25692 22980 2025-05-20 14:29:13 954.920 Connection: Finished connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 954.920 Connection: Initializing connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 955.926 Connection: Initialized connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 955.926 Connection: Starting connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 955.926 ClientDaemonConnector: Starting a new connection to host ‘192.168.1.9’ on port ‘4000’.

    25692 22980 2025-05-20 14:29:13 955.926 Connection: Started connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:13 960.106 ClientSession: Started session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:23 324.518 Connection: Connection at 0x00000000067dccd0 failed.

    25692 22980 2025-05-20 14:29:23 324.518 ClientSession: Runnable at 0x00000000067dccd0 caused the session at 0x0000000003bc8750 to fail.

    25692 22980 2025-05-20 14:29:23 324.518 ClientSession: Failing reason is ‘The remote host ‘192.168.1.9’ refused to establish a network connection on port ‘4000’. Please verify that NoMachine is correctly installed and listening on the port where you are trying to connect, and that incoming traffic is not being blocked by a firewall or NAT.’.

    25692 22980 2025-05-20 14:29:23 324.518 ClientSession: WARNING! Removing the old error dialog.

    25692 22980 2025-05-20 14:29:23 329.806 ClientSession: Stopping session at 0x0000000003bc8750.

    25692 22980 2025-05-20 14:29:23 331.870 ClientSession: Destroying display client.

    Info: Slave server running with pid 3676.

    Info: Listening to slave connections on port 45818.

    25692 22980 2025-05-20 14:29:23 342.089 Connection: Stopping connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:23 342.089 ClientDaemonConnector: Stopping the current connection.

    25692 22980 2025-05-20 14:29:23 342.089 Connection: Stopped connection at 0x00000000067dccd0.

    25692 22980 2025-05-20 14:29:23 353.148 ClientSession: Stopped session at 0x0000000003bc8750.

     

    #53065
    Britgirl
    Keymaster

    We suspect the wget command failed because the nomachine.deb file that exists there is the armhf file. So remove current installation again and this time try:
    wget -O nomachine.deb https://download.nomachine.com/download/8.16/Raspberry/nomachine_8.16.1_1_arm64.deb again.

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