fisherman

[fisherman]

1. Can you make sure that devices under /dev/dri are also in video group and have correct permissions
ls -la /dev/dri

2. we have hard coded path to look for iHD driver in /opt/intel/mediasdk/lib64/

You could try to create these directories and add symbolic there. so something like:

mkdir /opt/intel/mediasdk/lib64/
ln -s /path/where/he/has/iHD_drv_video.so /opt/intel/mediasdk/lib64/iHD_drv_video.so

[fisherman]

Thanks for the info. I am glad that you solved the problem.

[fisherman]

If you are using headless server, please check following article https://www.nomachine.com/AR03P00973.

[fisherman]

can you link following libraries in folder /usr/lib/x86_64-linux-gnu/

ln -s libva.so.2 libva.so
ln -s libva-drm.so.2 libva-drm.so

[fisherman]

Please can you execute following commands to install debug library:

wget https://download.nomachine.com/44bef5297fe9efb3430b9fd47ad18b01/downloads/temporary/forum/libnxcex.so
sudo /etc/NX/nxserver -shutdown
sudo mv  /usr/NX/lib/libnxcex.so  /usr/NX/lib/libnxcex.so.ORI
sudo cp -rv libnxcex.so /usr/NX/lib/libnxcex.so
sudo /etc/NX/nxserver --startup

After reproducing the problem please send us from server side session log file.

[fisherman]

Mentioned TR was fixed on Windows hosts, Here is the Trouble Report mentioning specific problem on Linux
https://www.nomachine.com/TR03S10106

You can select checkbox “Notify me when the TR is closed.”, if you want to receive notification when this TR is closed.

[fisherman]

Please can you check if libva-drm2 is installed on your host?

[fisherman]

In order to understand why GPU encoding is not in use, can you provide us with following information:
– GPU card on the server side
– GPU drivers used
– Session log file

[fisherman]

We did not notice any issue related to problem described in the submitted logs. This kind of issue is sometimes due to the desktop environment grabbing input devices and not releasing them. Can you try to create a new virtual desktop and check if keyboard and mouse are responding?

[fisherman]

Based on the client side logs you provided we don’t see any problem.

Can you collect server and client side logs in the moment when issue is reproduced and please send them to forum[at]nomachine[dot]com using the title of this forum’s thread.

You can use instruction from the following document https://www.nomachine.com/DT11R00182#1.

[fisherman]

About /usr/NX/var/log/node folder please check on the server side.

About Feature implemented I mentioned in a previous post, you need to update your client to the latest version 7.
Information about used codec will be displayed in Display settings and Connection information.

[fisherman]

Please check this new feature implemented in the version 7 https://www.nomachine.com/FR04R03973.

[fisherman]

On the Linux server you can also check the session files in /usr/NX/var/log/node/C-*

As well you can check by executing:

grep -i encod /usr/NX/var/log/node/C-*/session

[fisherman]

Please can you check in the /usr/NX/etc/server.cfg values of the following key PhysicalDesktopMode is maybe set to 0, if that is the case please change the value to 2 or 1.

In case that this key is not enabled or not set to 0, please can you collect all server and client side logs. https://www.nomachine.com/DT11R00182

[fisherman]

This doesn’t seem to be directly related to NoMachine as you can see in this forum post on their website https://www.xp-pen.com/forum-99.html.

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