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Based on the client side logs you provided we don’t see any problem.
Can you collect server and client side logs in the moment when issue is reproduced and please send them to forum[at]nomachine[dot]com using the title of this forum’s thread.
You can use instruction from the following document https://www.nomachine.com/DT11R00182#1.
About /usr/NX/var/log/node folder please check on the server side.
About Feature implemented I mentioned in a previous post, you need to update your client to the latest version 7.
Information about used codec will be displayed in Display settings and Connection information.Please check this new feature implemented in the version 7 https://www.nomachine.com/FR04R03973.
On the Linux server you can also check the session files in /usr/NX/var/log/node/C-*
As well you can check by executing:
grep -i encod /usr/NX/var/log/node/C-*/sessionPlease can you check in the /usr/NX/etc/server.cfg values of the following key PhysicalDesktopMode is maybe set to 0, if that is the case please change the value to 2 or 1.
In case that this key is not enabled or not set to 0, please can you collect all server and client side logs. https://www.nomachine.com/DT11R00182
This doesn’t seem to be directly related to NoMachine as you can see in this forum post on their website https://www.xp-pen.com/forum-99.html.
We cannot reproduce specific problem, did you try upgrading NoMachine to version 7.1.3.
Additionally, if problem still exists in the version 7.1.3 can you collect stack dump ( https://www.nomachine.com/AR09L00810 ) as well with the client log files
$HOME/.nx. You can send them to forum[at]nomachine[dot]com.I have mentioned previously for free version
By design when you are using the same username for second connection previous connection is disconnected.
For having that previous connections is not disconnected, possibly you can use NoMachine Enterprise Desktop that offers unlimited number of connections.
to block second user to connect please enable
Server –> Security –> Require permission to let remote users connect
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I am not sure what NoMachine package currently you are using, but I assume it is NoMachine free version. Free version allows only one connection to the desktop running on the host.
By design when you are using the same username for second connection previous connection is disconnected.
Possible solution is to use different username for the second connection if you are using a product that allows multiple connections to the same host, such as Enterprise Desktop.
Please open in session Menu panel and in input tab enable “Show remote cursor pointer”.
see attached image.
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Can you tell us what is your desktop environment installed on Server?
Additionally, please check following forum posts related to Manjaro Linux
https://forums.nomachine.com/topic/connection-fails-on-headless-client
This is not NoMachine issue, it is protection module in Kaspersky application.
Please check following link https://support.kaspersky.com/10947 and enable nxnode.bin in the trusted applications.
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