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If you are using headless server, please check following article https://www.nomachine.com/AR03P00973.
can you link following libraries in folder /usr/lib/x86_64-linux-gnu/
ln -s libva.so.2 libva.so ln -s libva-drm.so.2 libva-drm.soPlease can you execute following commands to install debug library:
wget https://download.nomachine.com/44bef5297fe9efb3430b9fd47ad18b01/downloads/temporary/forum/libnxcex.so sudo /etc/NX/nxserver -shutdown sudo mv /usr/NX/lib/libnxcex.so /usr/NX/lib/libnxcex.so.ORI sudo cp -rv libnxcex.so /usr/NX/lib/libnxcex.so sudo /etc/NX/nxserver --startupAfter reproducing the problem please send us from server side session log file.
Mentioned TR was fixed on Windows hosts, Here is the Trouble Report mentioning specific problem on Linux
https://www.nomachine.com/TR03S10106You can select checkbox “Notify me when the TR is closed.”, if you want to receive notification when this TR is closed.
In order to understand why GPU encoding is not in use, can you provide us with following information:
– GPU card on the server side
– GPU drivers used
– Session log fileWe did not notice any issue related to problem described in the submitted logs. This kind of issue is sometimes due to the desktop environment grabbing input devices and not releasing them. Can you try to create a new virtual desktop and check if keyboard and mouse are responding?
Based on the client side logs you provided we don’t see any problem.
Can you collect server and client side logs in the moment when issue is reproduced and please send them to forum[at]nomachine[dot]com using the title of this forum’s thread.
You can use instruction from the following document https://www.nomachine.com/DT11R00182#1.
About /usr/NX/var/log/node folder please check on the server side.
About Feature implemented I mentioned in a previous post, you need to update your client to the latest version 7.
Information about used codec will be displayed in Display settings and Connection information.Please check this new feature implemented in the version 7 https://www.nomachine.com/FR04R03973.
On the Linux server you can also check the session files in /usr/NX/var/log/node/C-*
As well you can check by executing:
grep -i encod /usr/NX/var/log/node/C-*/sessionPlease can you check in the /usr/NX/etc/server.cfg values of the following key PhysicalDesktopMode is maybe set to 0, if that is the case please change the value to 2 or 1.
In case that this key is not enabled or not set to 0, please can you collect all server and client side logs. https://www.nomachine.com/DT11R00182
This doesn’t seem to be directly related to NoMachine as you can see in this forum post on their website https://www.xp-pen.com/forum-99.html.
We cannot reproduce specific problem, did you try upgrading NoMachine to version 7.1.3.
Additionally, if problem still exists in the version 7.1.3 can you collect stack dump ( https://www.nomachine.com/AR09L00810 ) as well with the client log files
$HOME/.nx. You can send them to forum[at]nomachine[dot]com.I have mentioned previously for free version
By design when you are using the same username for second connection previous connection is disconnected.
For having that previous connections is not disconnected, possibly you can use NoMachine Enterprise Desktop that offers unlimited number of connections.