MacDuff

[MacDuff]

Hi,

I have already attached the same screen as you, in the post previous to the one where you attached yours #27163.

I’m rapidly giving up on NoMachine, I’ve re-installed countless times and can’t get any advice on security settings or logs. My ping time is a fairly respectable 170ms, its hard wired and not wireless so its reasonably constant. If this is the issue it would have been nice to have that reported in a log or some documentation suggesting acceptable parameters.

Thanks for your time.

MacDuff

[MacDuff]

Hi Sunny,

did you resolve your ipad connection issue?

[MacDuff]

 

Hi, sorry about the delay, thanks for sticking with this issue. The output is below.

Also after another re-install this time the iphone appears as a connected device but with the failed to connect device error exclamation? (see attached)

When I select the iphone to connect from the usb devices screen, if the phone is in sleep mode it stops sleeping and the Apple iphone windows file explorer pops up in the machine hosting the nomachine session, so something is happening.

DU074:pluginTest admin$ kextstat | grep nomachine

135    0 0xffffff7f82e52000 0x6000     0x6000     com.nomachine.kext.nxusblog (82.85) C3EF0723-4F18-35A3-8537-66608746BED9 <8 6 5 3 1>

136    0 0xffffff7f82e58000 0x4000     0x4000     com.nomachine.kext.nxusbvic (82.85) BCB49080-00E5-3CA1-9003-C826D19C4B87 <13 8 6 5 3 1>

137    0 0xffffff7f82e5c000 0x2c000    0x2c000    com.nomachine.kext.nxusbvhci (82.85) 6888BEA9-CA03-326C-BB97-4A1E8DFDE44D <57 27 13 8 6 5 3 1>

141    0 0xffffff7f82e88000 0x5000     0x5000     com.nomachine.driver.nxau (4.1.b2) 78172556-B6A4-3112-BA41-E79D18108476 <67 6 5 3 1>

DU074:pluginTest admin$

Attachments:

1. 

   connected-devices.png
   

[MacDuff]

Thanks for that advice.

I have uninstalled and reinstalled a couple of times and still get the error ‘failed to connect the device iphone. Specifically what rights should I be giving for NoMachine components. The only request was for ‘accessibility’ which I added each time for NoMachine.

Is there a log I can access to see what the reason for failed to connect to iphone is?

I’ve added the screens which display all my usb devices.

Thanks

Attachments:

1. 

   usb1.png
   

2. 

   usb2.png
   

[MacDuff]

Hi,

thanks for the reply.

It is a dedicated server plan.

 

 

Attachments:

1. 

   nomachine1.png
   

2. 

   nomachine2.png
   

[MacDuff]

Thanks for the reply.

I tried with a pen drive, the NM session recognises it as a mass storage device but I see a red background exclamation mark and ‘failed to connect to the mass storage device’ message.

I can’t try and connect directly to Catalina as I am using a MacInCloud instance.

The iPhone is an iPhone 7 running 13.4.1.

Thanks

[Author]

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