Tor

[Tor]

Hi Brian, thank you for the report. The problem is not related to the frontend, but to the OS app sandbox getting stuck while the app is connecting to the remote desktop. We had to work on our build details and shipped architectures to solve it, but this change required many more aspects to be tuned, improved or changed completely, so it is taking more time than expected. I see you’d like to install a testing APK in developer mode, so we’ll contact you soon. 🙂

[Tor]

Hi Tim! We’ve found what is causing your issue and we’re working on a solution. You can track the report here and subscribe it to be alerted when we’ll release the fix (most likely in the next maintainance):

https://www.nomachine.com/TR03R09565

Your workaround is currently the only way to restore the file transfer. Thank you very much for your help.

An additional note. I’ve noticed that the size of your logs is caused by the server running in debug mode. You can execute the following commands to clean them up and save some disk space:

1. sudo /usr/NX/bin/nxserver --debug --disable all
2. sudo /usr/NX/bin/nxserver --logrotate
3. Delete files in the directory reported by the output of the command above

[Tor]

Hey there. We’re working on a version to fix this problem. If you enable the developer mode we could also send you an APK version including the fix, otherwise subscribe to this report to be alerted when we’ll release it:

https://www.nomachine.com/TR10Q09450

[Tor]

If you’ve never enabled server debug logs (for an old troubleshooting request, for example), the big size could depend from multiple factors. Let’s go through this procedure so you’ll both clean up the space and retrieve all logs for the debugging.

1. Enter the directory /usr/NX/var/log/node
2. Remove old debug logs with the command sudo rm -rf F-*
3. Go back to the directory /usr/NX/var/log
4. Store old server logs by running the command sudo /usr/NX/bin/nxserver --logrotate. You can delete the rotated logs reported in the output if you don’t need them for other reasons.
5. Reproduce the issue with file transfer, and while the client is still connected to the desktop, run the command sudo /usr/NX/bin/nxserver --debug --collect. Verify if the resulting archive is smaller than the previous one.
6. Execute the command tar czvf NoMachine-user.tar.gz $HOME/.nx/M-* to store user’s server side logs.
7. Open the file browsing on Windows, enter %USERPROFILE%\.nx in the address bar, in the opening folder right click the latest directory with prefix “R-“, select “Send to” then select item “Compressed (zipped) folder”.
8. Send all created archives to forum[at]nomachine[dot]com

[Tor]

Do you’ve Swype version 1.8? In such a case, by tap&holding the “?123” key you should see a popup where you can select the floating mode. I agree about sticking with a keyboard if you’re comfortable with it, so I hope I won’t be the reason for you to stop using it! 😛

I find tapping the buttons quite unreliable for some reason

Thank you for this feedback. What is your device model? I’ll ask our team to verify the extended keyboard usability on the same or similar model.

[Tor]

a bit more flexibility on how far one can scroll the screen around would be nice

Sure, scrolling will still be possible, the guessing is only needed for the initial position.
You can subscribe to the feature request, so we’ll notify you as soon as we’ll make it available:
https://www.nomachine.com/FR12P03758

Just out of curiosity, what is the keyboard you’re using? I’d be happy to verify if it has a floating mode hidden somewhere! 🙂

[Tor]

Hi Tim. Would you kindly help us with the debugging by sending your logs? If you can do it, reproduce the issue then while the client is still connected to the remote desktop:

1. Execute the following commands in a terminal on the Linux server:
sudo tar czvf NoMachine-log.tar.gz /usr/NX/var/log
tar czvf NoMachine-user.tar.gz $HOME/.nx/M-*

2. Open the file browsing on Windows, enter %USERPROFILE%\.nx in the address bar, in the opening folder right click the latest directory with prefix “R-“, select “Send to” then select item “Compressed (zipped) folder”.

3. Send all created archives to forum[at]nomachine[dot]com by using the name of this post as subject

[Tor]

Hi. There is nothing wrong on your side: iOS 13 uses the three fingers gestures for copy/paste operations. We’ll soon release a fix for it. In the meantime you can toggle the keyboard visibility by using the keyboard button in the side toolbar, and move the viewport by switching between the touch and the cursor mode: when moving the cursor, the viewport moves automatically to always keep the cursor visible.

[Tor]

Hi Tim. We’re aware of it and we’re working on guessing the area that needs to be visible to avoid to cover it with the keyboard. As workaround you could enable the keyboard floating mode, so you can move it to a more comfortable position.

[Tor]

Hi. The ‘Fit to screen’ setting should be saved and always applied when you connect to that server, so something is preventing this from working correctly.
Did you configure a connection to this server, or is the server in your LAN and you just select it in the list?

[Tor]

Incidentally, this wouldn’t be such an issue if the ‘Send a file from the client’/’Download a file from the server’ buttons could send multiple files! Is drag and drop the only way to send several files at once, currently?

Right now only the drag&drop supports sending multiple files. We’re working on this FR to improve the file transfer from menu, you could subscribe to know when it’ll be released:

https://www.nomachine.com/FR03N03065

We’re investigating the issue you’ve reported, I’ll tell you more later.

[Tor]

Hi. Is the file transfer working if you use the NoMachine tray menu on the server, or the Whiteboard window? Please try ‘Download a file from the server’ and ‘Send a file from the client’.

[Tor]

Hi. I suppose you’ve created a new connection and used 72.130.27.203:26300 in the hostname field. You can set the correct hostname by selecting the connection in the list and tapping Edit, then setting 72.130.27.203 as hostname and 26300 as port. Please let me know if this helps or, in the contrary case, tell me how you configure the connection so we can detect possible issues.

[Tor]

Hi batu. We’re working on a redesign of the tablet interface (like we did previously for the small displays version), which is the main reason why we didn’t release updates. A few weeks ago we rearranged our priorities and started to work on an app version including all features and fixes that are sitting there since some time. I’m sorry for this delay, I can guarantee we care a lot about the mobile version and we’ll update it very soon.

[Tor]

Hi. You’ll find here the information you’re looking for:

How to disable or re-enable Welcome panels shown at session startup
https://www.nomachine.com/it/AR11O00951

[Author]

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