Tor

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Viewing 15 posts - 1 through 15 (of 636 total)
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  • in reply to: Login to physical desktop directly #52716
    Tor
    Participant

    The Workstation Server is part of the Terminal Server family, so the normal behaviour described by Britgirl is the reason why you see that panel. If you need to force the automatic connection to the physical desktop you could use a debugging feature: press Ctrl+Alt, right click the Physical Desktop item and select “Always connect to this desktop”. Please note that this configuration is not meant to be used to bypass the desktops list panel, so for example when you’ll restart that server the physical desktop session ID will change, and you’ll have to repeat the same operation.
    By the way, don’t forget you have a direct channel to the support team with subscriptions from our Enterprise suite.

    in reply to: Can’t close notification when in rootless mode #52481
    Tor
    Participant

    Hi Chris. We confirmed the issue and implemented a fix, it’ll be included in our next maintenance. Thank you for the report.

    in reply to: Saved credentials deletion #52466
    Tor
    Participant

    Hi Steve. Yes, when the client detects that the server is configured to disallow credentials storing, the existing authentication data gets cleared and no longer saved.

    in reply to: Can’t close notification when in rootless mode #52269
    Tor
    Participant

    Hi. Can you attach a screenshot of the notification?

    in reply to: Problems from iPad to Ubuntu #52265
    Tor
    Participant

    What’s slightly odd is there seems to be some interaction between the client and the server before this happens… the screen appears very briefly to have the preferred resolution… then it flickers and goes back to the higher resolution. I can upload a video somewhere if that helps to illustrate, but it’s bigger than the 1024k allowed by this forum.

    Oh, I see, that means the client tries to set the resolution but Ubuntu is changing it back to the previous one. Are you connecting to the Ubuntu physical desktop or creating a new virtual desktop?
    If you have the file .config/monitors.xml in your home directory, can you try to rename it, logout, login and try to check if Ubuntu keeps the custom resolution when the client connects?

    in reply to: Problems from iPad to Ubuntu #52262
    Tor
    Participant

    Hi again. When the input stops working, you can disconnect and connect again the keyboard (for example turn it off/on or detach/attach the cable, if wired) to restore its functionality.
    I confirm the fix is ready to be released, so we’ll publish it as soon as the other major changes are ready.

    in reply to: Problems from iPad to Ubuntu #52259
    Tor
    Participant

    Hey there, thank you for your reports!

    For the first problem, can you try to enable the “use custom resolution” box and set the W 1280 and H 1024 resolution? This should work around the problem while we debug the reason for the ignored resize request.

    For the second problem, we’re aware of it and we implemented a fix that will be included in the incoming release. I don’t remember if there was a method to work around it, I’ll talk with the team and let you know.

    in reply to: Artifacts with NoMachine #52185
    Tor
    Participant

    On the main window, when you right-click on a client machine, the selection marker rapidly moves up and down at a high frequency.

    Can we exclude ghosts? 🙂 Can you please confirm if you’ve this popup issue on the client host, or in a NoMachine client running inside a NoMachine session? Also, in the former case, what is the Linux distribution version? Kernel version is important, but since we’ve to try to get a configuration as close as possible to the one you use, it is way better if we start from your same distro version.

    Tor
    Participant

    All’s well that ends well! 😀 Kidding aside though, there must be a reason somehow connected to your ssh tools and I would not exclude that it’ll happen again in future. We’re here to assist you in that case. Long live the keys!

    Tor
    Participant

    For some reasons, the key attached to the post is not valid, I’m getting these outputs when testing it with openssh 9.6p1

    ssh-keygen -l -f testkeyfornomachine
    256 SHA256:eWl6FVVBI16fflrvux+rY0JgcV0bQmeKaTdktJi0RGQ “TestKeyForNoMachine” (ED25519)
    
    ssh-keygen -y -f testkeyfornomachine
    Load key "testkeyfornomachine": invalid format

    If you run the same commands on your end, do you get anything different?

    Tor
    Participant

    While editing the Trouble Report with the recommendation submitted by @neatchee I noticed that there are some additional questions we can ask to collect details for the debugging, so here they are:

    • Besides the key type security concerns, we assumed that the RSA key login is still working correctly. Could we get a confirmation?
    • Where are the ED25519 and ECDSA key files located on disk? Did you maybe try to move them in different system folders (e.g. $HOME, tmp/, .nx/) to verify if anything changes?
    • Are key access permissions correct, so both folder and file can be accessed by the user starting the player process?
    • Can you share any of the key pairs not working, so we can test them in our labs? You can contact us at forum[at]nomachine[dot]com.

    Thank you for helping us to debug this mysterious issue!

    in reply to: NoMachine client fails to run the second time #50977
    Tor
    Participant

    Interesting, process could not even create the logs directory. Please run the command /usr/NX/bin/nxplayer --log stderr in a terminal, let me know what you see there as output.

    in reply to: NoMachine client fails to run the second time #50969
    Tor
    Participant

    Usually aborts are tracked also in client logs, so we’ve a good chance to find useful hints there. Could you pack your $HOME/.nx folder and send it to forum[at]nomachine[dot]com, please?

    in reply to: NoMachine client fails to run the second time #50939
    Tor
    Participant

    Hi. There are no known issues like the one you’re experiencing, so we can troubleshoot it together by starting from a check of journalctl, it will help to verify if the client is segfaulting. Try to start it, then run journalctl -r and check if the process nxplayer.bin was closed because of a segfault. Copy the line and paste it here in the thread.

    in reply to: Win 11, iOS 18.1.1 Touch, single tap does nothing #50916
    Tor
    Participant

    Hi. Are you using the touch or the pointer mode? Is the issue occurring in both cases? Can you try to open Display settings and enable the viewport mode, then verify if taps are correctly interacting with the desktop?

Viewing 15 posts - 1 through 15 (of 636 total)