Zardoc

[Zardoc]

Hi again

The machine I was helping a friend with was at my home. I could see the public IP :1234 address.

Now when I check for the public IP at his house. I don’t have one, just the local IP. He has the same Router as I have and the same ISP as I do.

I could see a public IP at my house. Why can’t I get a public IP from his house.

 

BTW it’s a DIR 868L Rev A which has UPNP enabled.

Thanks for the help.

[Zardoc]

Hi,

Here is a message that I’m often getting on my machine. I’m not sure what it implies but the service control manager error happens at every shutdown of the computer.

The other error, I can’t find the source.

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   No-Machine-2018-03-01_3-47-21.png
   

[Zardoc]

Hi Britgirl,

I’m sorry the machine is gone. I was helping a friend. To repro, rename the computer haïti with two dots on top then install NoMachine.

[Zardoc]

Hi again,

I also noticed another message in the event viewer mentioning that the server did not properly shutdown after receiving a shutdown command.

This happens after every Windows shutdown.

 

Thanks.

[Zardoc]

Hi,

After a bit out figuring out, I was able to understand what the problem was. You led me to the right answer. The affected machine had a name with special characters ( haïti). After changing the name of the machine the problems went away.

Can you please add that to your KB or installation instructions so that it can help avoid problems?

I think that you have a great software but I would suggest that you try to tone down the Q&A or KB articles to a language more commonly used by everyone. (at least for home versions) 🙂

Thanks for the troubleshooting

[Zardoc]

What is name of user currently logged to desktop on that Windows? Does it contain any non-latin characters?

Hi, I don’t remember the login name. We use French Canadian é or ç etc. I think that’s latin. However, ther are some files in Hatian créole but I still think that it’s Latin based.

I will set up log and forward.

[Zardoc]

Thanks.

[Zardoc]

Hey Britgirl,

Can you plz comment my post above the you replied. The very weird issue part?

 

Thanks.

[Zardoc]

Btw, does each of my post have to through moderation or is there some sort of confidence that kicks in after a few posts?

Thanks.

[Zardoc]

So is NoMachine working for you? Did you check our article in the searchable KB about port-forwarding? https://www.nomachine.com/AR11L00827

Yes it is working. But I must add that it’s not as simple as led to believe.

There aren’t explanations to let you know why you might not see the machine from a distance because of PNP. Port forwarding isn’t everybody’s cup of tea.

Also, I have another very weird issue. Icon in tray is showing multiple views sometimes in the tens (see image). Task viewer shows multiple instances at once. What’s the problem?

 

Thanks

Attachments:

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   NoMachine.png
   

[Zardoc]

Hi BritGirl,

I just found the solution. The problem is that the router must have Universal Plug and Play(UPnP) functionality for network devices.

Enable UPnP IG.

2) Is there a way to reboot from a distance?

Thanks.

[Zardoc]

Click on ‘Show the service status’. Do you see two IP addresses? Like I mentioned, no I don’t. No dongles with USB.

Both machines use an ISP one with DSL and the other with cable.

My computer has a cable connection. Like I mentioned at first I saw nx://151.1.1.92.128:29382 (not mine EXAMPLE) 🙂

Then, it was gone. All I saw was the first type of IP 192.168.0.1 (Example).

Thanks for your help

[Zardoc]

Hello Britgirl,

Thank you for the response.

You said:

From the screenshot the IP you are connecting is an IP address for LAN – local network. The public IP address usually will usually be a longer number. (see image below, taken from the Guide I just mentioned) You will need account credentials on that computer to be able to access it.

I don’t understand. NoMachine shows you the IP. By public IP you mean nx://151.1.1.92.128:29382. My machine showed me that type of IP once and then it disappeared. How do I get that type of IP? I won’t see that type of IP even if I ask for the ipconfig. I have the account credentials.

Now, if I can’t get that type of connection working between 2 machines 5 miles apart, how can I get them working with an enterprise account?

Also, I find it aggravating using the other type of desktop connections, because I help a lot of friends over those connections and then they want me to buy a licence at a price I really can’t afford because I am not a company.

Thanks for your help.

[Zardoc]

Hi,

Thanks for the response.

I have installed the latest free version at home. I installed latest free version on another machine at a friend’s place to test internet connections (like Teamviewer). TV is an ID and a password but NoMachine seems to only be an nxcode and ip and login with user password.

I copied the nx IP from the machine (sse image) and placed it on my machine. I created a connection and I get the message above. Error is 11001: Host not found.

It should be simple to connect between 2 computers over the net? I think 🙂

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   NoMachine-001-2018-02-15_11-04-07.png
   

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