Cannot share USB devices from Windows 10 to Mac Sonoma

Forum / NoMachine for Mac / Cannot share USB devices from Windows 10 to Mac Sonoma

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #50139
    BenjimiMac
    Participant

    Hi Giorgi-G,

    I had a post from earlier this year that I never resolved. This got completely away from me. I haven’t been actively working on this project the last few months, but want to get back into it. This issue still persists. I’ve reinstalled NoMachine on both the Windows and Mac machine but still the Android devices are not visible on the server as a debug device, only iOS devices are. Attached are the log files. From Windows to Windows it works as expected. I did notice the nxusbd.log file has errors appearing when I try to share the Android device.

    This is a follow on from:

    Cannot share USB devices from Windows 10 to MacOs Sonoma

    #50231
    Britgirl
    Keymaster

    The attachments were not working for some reason and so they have been removed. Can you send them directly to forum[at]nomachine[dot]com, please?

    #50292
    BenjimiMac
    Participant

    I’ve sent on log files to forum [at] nomachine [dot] com

    #50354
    BenjimiMac
    Participant

    Hi BritGirl,

    Did the Log files get through to you? I used the chat title as the subject line.

    Thanks for taking the time to look into this.

    Ben.

    #50358
    Britgirl
    Keymaster

    Hi, yes, we got them thank you and they didn’t indicate anything useful. We are still trying to reproduce. Can you submit a screenshot of the what you are seeing when you try to attach the Android device? For example, are you seeing a yellow exclamation mark?

    #50359
    BenjimiMac
    Participant

    Hi,

    I can get you screenshots later if you want, I’m not at my machine right now. It appears to be connected normally with a green light. Just like my iOS devices. However, it won’t show up in Android Studio as a debug device, my iOS devices will. When I connect it directly to the Mac it shows up fine. On the surface, it appears to connect normally to the Mac when using NoMachine, when I actually go to use it though, it’s not. I use Flutter in Android Studio.

    #50371
    BenjimiMac
    Participant

    Hi Britgirl,

    I’ve attached four screenshots. I attached an iPhone and a Samsung phone to my Windows machine and forwarded both. The first file (green_light.PNG) show them both with the green light (connected) in the NoMachine device connection menu. The second file (system_report.PNG) shows the System Report USB devices section. Both devices appear there. The third image (android_studio.PNG) is the in Android Studio, the device drop down selector. The first device is “Bernard’s iPhone (mobile)”. This is my physical iPhone device. My Android device does not appear in the list at all. The fourth file (system_report_2.PNG) shows both devices connected directly to the Mac. The appear as expected in the System Report, under different roots in the device tree. I can only add 4 images so I will add a fifth in another comment.

    #50376
    BenjimiMac
    Participant

    The attached “android_studio_2.PNG” is the final screenshot of my Android Studio on the Mac with the devices connected directly to the Mac. You can see there is an extra device available. “SM S711B (mobile)” is my Samsung device. I’ve tried revoking USB debugging authorisations on the device, but I only get the allow this device pop up on the Samsung when I connect directly. I’m at a loss. I’ve scoured the forums, but can’t find a solution to the problem. Thanks for your help again.

    Ben.

    #50389
    Britgirl
    Keymaster

    Thanks for the screenshots and additional info. We’ll come back to you once we have some news about our investigation.

    #50398
    BenjimiMac
    Participant

    Further information:

    At different stages, before I found NoMachine, I tried out other USB sharing tools:

    FlexiHub

    USB Network Gate

    Maybe some others

     

    I have uninstalled them all, by using right click in the application in directory and “Move to Bin”. But I don’t know if there are any left over bits that might be causing issues.

     

    Ben.

    #50403
    BenjimiMac
    Participant

    Just some extra information. I tried installing an app from the App Store called MacDroid, and the Android phone isn’t available to connect to in that app either.

    #50619
    BenjimiMac
    Participant

    Hi,

    I’d be willing to allow support to connect to my machine to further their investigation. I’m not sure if that’s something your IT would allow, but it’s an option I’m laying on the table.

    Ben.

    #50650
    Britgirl
    Keymaster

    I have uninstalled them all, by using right click in the application in directory and “Move to Bin”. But I don’t know if there are any left over bits that might be causing issues.

    You need to make sure you have uninstalled the other components correctly. For example, the correct way to uninstall USB Network Gate you should follow the instructions here: https://help.electronic.us/support/solutions/articles/44001312963-usb-network-gate-uninstallation-on-mac#:~:text=To%20completely%20uninstall%20USB%20Network%20Gate%20and%20all,but%20not%20uninstall%20the%20daemon%20and%20drivers%20J

    Do not uninstall by moving USB Network Gate.app into the Trash, as this will only remove the GUI, but not uninstall the daemon and drivers (from their website).

    So install UNG again, then uninstall the right way following those steps.

    #50656
    BenjimiMac
    Participant

    Hi Britgirl,

    Sorry, I noticed that already and have already done that. I uninstalled everything the correct way, including NoMachine. Restarted both machines. Installed NoMachine again on both machines and restarted them. Same thing happening. Apple devices share and debug as expected, my Android devices share, but aren’t discoverable by adb so can’t be debugged.

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