Forum Replies Created
Problems does not looks like there is some missconfiguration or missing of some system libraries regarding the va libraries.
Strange thing is that from vainfo we have <unknown profile>.
Please can you check what is installed in relation to libva and va-api. You can do that check by executing:
dpkg -l "libva*"December 27, 2021 at 18:17 in reply to: File transfer doesn’t react when clicked, drag & drop works correctly #36855
I am not aware about similar problem that affects file transfer.
Please can you tell us:
- What is the server, client OS
- What is the NoMachine version on server, client
- Which selection you are using for transferring files
– Download file from the server
– Upload file from the client
December 17, 2021 at 16:51 in reply to: White then black screen when connecting to Mac 10.15 machine #36723
- Additionally, can you verify if “Open menu panel” is opening menu on the client
You can do update and install NoMachine following command line process found at link here NoMachine Enterprise Desktop – Installation and Configuration Guide.November 26, 2021 at 13:08 in reply to: Generating password for NoMachine (Managing User Access) #36451
You can use SSH keys to authenticate using the NX protocol. More information you can find here: AR02L00785 – How to set up key based authentication with NX protocol.November 24, 2021 at 18:30 in reply to: LAN PCs show as available, but cannot be connected #36423
NoMachine does the NoMachine server out-of-the-box firewall rules and assign them to the Firewall Profile “ALL”. Profile ALL is group of all Networks ( DOMAIN, PRIVATE, PUBLIC ) you can get more information from Microsoft website.
Please send us client and server logs to allow us to fully understand if problem is related to our software or something with your firewall setup.November 22, 2021 at 17:04 in reply to: LAN PCs show as available, but cannot be connected #36387
This problem is definitely something with firewall blocking connection.
1. Can you tell me if you have some antivirus installed that has firewall features.
2. Did you tried to add new rule for port 4000 in the windows firewall?
3. As NoMachine does setup firewall rules during installation, can you remove and install NoMachine software?
4. Please if this recommendation does not help, please collect NoMachine server and client side logs and send them to forum[at]nomachine[dot]com. Please check article how to collect logs How do I collect the NoMachine log files?November 22, 2021 at 14:26 in reply to: LAN PCs show as available, but cannot be connected #36376
About documentation, NoMachine is setting firewall configuration during startup, so there is possibility that it is some different problem that I am not having good idea what to guess.
Can you please check IPs and service status on the machine you try to access as server. (selected_IPs.png)
Then go on the client machine and select correct IP that you can access from the client. (Player_edit_cconnection.png
In anycase, please make single port accept rule for TCP/4000, and assign it to the Private network.
Attachments:November 18, 2021 at 10:54 in reply to: LAN PCs show as available, but cannot be connected #36317
I am not talking about Internet connection. You allowed NoMachine on Domain connection, but that connection does not exist on your host, and you have only private network enabled.
Due to that you should assign NoMachine server or port 4000 to allowed and assign profile Private.
I did not see similar problem on CentOS. Can you verify if user home folder is mounted correctly or check if you can log in physically to the host without NoMachine involvement?November 17, 2021 at 17:18 in reply to: LAN PCs show as available, but cannot be connected #36291
As I mentioned, your firewall profiles are set to allow access only on domain network, so you can edit NoMachine firewall rules and assign Private profile as shown on nxplayer (see screenshot).
Or you can do following:
– Click on Inbound rules – New rules
– Select Protocol and Ports – set (TCP and specify port 4000)
– Allow the connection
– On the Profile page select the appropriate options for your environment.
from your screenshot i see it is Private, or you can use all if Profiles can change often
Attachments:November 17, 2021 at 12:07 in reply to: LAN PCs show as available, but cannot be connected #36279
I see that almost all services are assigned to the domain profile. Please check your active network profile for example in my case private (see screenshot), and assign firewall rules to correct profile. Additionally you can make new rule with opening TCP port 4000 and assign it to the active network profile
Attachments:November 16, 2021 at 16:56 in reply to: LAN PCs show as available, but cannot be connected #36259
It looks that your firewall is somehow blocking incoming connection to the port 4000. If you are using Windows default firewall please can you check if firewall rules for NoMachine server are enabled, or please add new firewall rule to accept incoming connection to the TCP port 4000. See screenshot.
At the moment audio and usb devices are not working on M1 processor running as NoMachine server. Audio will be supported on Apple M1 processor with implementation of the following feature FR12R04054 – Offering NoMachine packages natively built for Apple M1 Chip
Related problem will be tracked here TR10S10392 – Starting a connection with a URL scheme on Mac doesn’t work as expected
I have similar configuration and do not have problem with video.
Can you provide server and client side logs in the moment of the problem, here are instruction how to get them DT11R00181 – Collect server and client logs manually.
Additionally, please collect statistics, you can get them from Connection tab of the NoMachine menu panel. More info see here DT10R00168 – Guide to the Functionality in the Menu Panel on Linux.
When you collect needed logs and statistics, please send it to the forum[at]nomachine[dot]come with mentioning forum topic.