Forum Replies Created
-
Posts
-
Hi dhy,
first of all I would suggest to upgrade to the most recent version (4.2.27).
If you will still experience the same, can you please specify the version of the remote OS and the desktop manager (Gnome, KDE…)?
Also the output from the ‘xrestop’ command run inside the session could be useful.
Hi,
sorry for the delay in getting back to you.
Logs were examined and we couldn’t find anything wrong. In the meanwhile version 4.2.27 has been released. Can you check the new one?
Many more tests have been run in the time being on that platform without any problem and honestly I can’t imagine how NoMachine could disrupt the system keyboard and mouse. Are you sure this issue is triggered by NoMachine and it is not reproducible when working on the physical machine? Can it be originated maybe by a system update?
Hi,
that is not supported in the current version, but it is in our plans.
Related Feature Request is: https://www.nomachine.com/FR12K02799.
We cannot reproduce the described behaviour in our labs with current version (4.2.27).
Is upgrading a option for you?
In case you will still experience this issue, please collect logs as explained in https://www.nomachine.com/AR07K00677 and send them to forum[at]nomachine[dot]com.
Hello.
As for the first issue, we managed to reproduce it in our labs and we’re working on a fix.
To investigate further the second problem we would need log files. You can gather them as explained in https://www.nomachine.com/AR07K00677 and send them to forum[at]nomachine[dot]com.
About the third issue, that setting should be saved in a cookie. Do you have cookies enabled on your browser?
Hi mo-seph,
this is strange. Since your feedback, we started another run of tests, but all the reports we got so far seem to confirm the problem is fixed.
For further investigations, would you mind sending server side logs as explained here: https://www.nomachine.com/AR07K00677.
You can send them to forum[at]nomachine[dot]com.
Please collect log files as explained here: https://www.nomachine.com/AR07K00677.
You can send them to forum[at]nomachine[dot]com.
Hi,
we weren’t able to reproduce this issue in our labs so far. Can you please send us the “.xsession-error” file located in the home directory of the user owning the desktop?
Also a full set of logs could be useful. You can gather them following the guidelines in this article: https://www.nomachine.com/AR07K00677.
You can send files to forum[at]nomachine[dot]com.
Can you please also explain what you mean exactly with “remote pc freeze, but only Gnome Shell”. Other applications continue to work?
Sorry for really long delay. I missed your reply.
Surely the difference will be more noticeable in case of multimedia.
Finally we managed to reproduce in our labs.
A fix will be released very soon with the next update.
Thanks for all the reports!
Can the following TR apply to your case?
https://www.nomachine.com/TR04L04396
If not, please provide the following info.
With frozen you mean that you see the remote screen when connecting but it won’t update? Or that it will update, for example when the clock changes, but input events are not working?
What are your Linux and desktop environment versions?
Logs can be useful. You can gather them as explained in https://www.nomachine.com/AR07K00677 and send to forum[at]nomachine[dot]com.
Does it occur even if there is no activity in the session (like, for example, a video running or animations)?
What is your Mac OS X version and on what hardware?
One option you could try is switching to the MJPEG display encoding, in Server preferences, Performance tab, accessible through the tray icon.